Get voicemail by email

When voicemail email is on, a notice lands in your inbox each time someone leaves you a message. You can also have the recording attached, so you can listen from your computer or phone without calling in.

Change where your voicemail email goes

Notices go to the email address on your account. To change it:

1. 1
   Step 1:

   Sign in to your user portal

   Go to proxy.callsprout.com, or on Contact Center Pro to your company's own callsprout.com address, which CallSprout gives you. Sign in with your email address and your user portal password. That password is different from your voicemail PIN.

2. 2
   Step 2:

   Open My Details

   Select My Details.

3. 3
   Step 3:

   Update your email

   Enter the new address in the E-mail field.

4. 4
   Step 4:

   Save

   Select Save.

Turn on voicemail email for a user (admins)

Some labels in your portal or apps may look slightly different from this guide.

1. 1
   Step 1:

   Open the user

   Go to Extensions and edit the user. Check that the E-mail field in the General settings has the right address.

2. 2
   Step 2:

   Open the voicemail settings

   Select Show advanced options and scroll to the Voicemail section.

3. 3
   Step 3:

   Turn on email

   Set Send E-mail to Yes.

4. 4
   Step 4:

   Choose whether to attach the audio

   Set Attach to Yes to include the recording in each email.

5. 5
   Step 5:

   Add other recipients (optional)

   Enter extra addresses in Carbon Copy E-mails. Use Pager e-mail for a short notice sent to a separate address.

6. 6
   Step 6:

   Save

   Save your changes.

What each option does

• Send E-mail turns the notice on or off for this user. Yes sends it, No stops it, and Not Set follows your system's default.
• Attach adds the audio file to the notice. Without it, the email tells you someone called but you listen by phone or in your user portal.
• Carbon Copy E-mails sends the same notice to extra people, such as a coworker who covers for the user.
• Pager e-mail sends a short notice to a separate address.

What to expect

Messages that aren't deleted stay in the mailbox for 4 weeks. You can play them in your browser, too. See Listen to, move, forward and delete voicemail online.

If emails don't arrive, check that Send E-mail is Yes, that the address is spelled correctly and that the notice didn't land in a spam folder.