Move a call between your desk, computer and phone

You can start a call on one device and finish it on another, so you don't have to hang up and call back when you leave your desk.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Take a call onto your phone

When you're on a call on another device, Communicator GO shows a floating button for your active calls. It lists calls on your other devices, such as CallSprout Communicator NEXT on your computer or Communicator for the web.

1. 1
   Step 1:

   Open the active calls button

   Select the floating button. It lists the calls you have going on your other devices.
2. 2
   Step 2:

   Select the take over icon

   Choose the call you want. The other device drops the call and your phone rings.
3. 3
   Step 3:

   Answer your phone

   Answer to carry on with the same call.

Ask your admin whether a call on your desk phone shows up in this list on your account.

Send a call from your phone to another device

1. 1
   Step 1:

   Open the options menu

   During the call, select Options.
2. 2
   Step 2:

   Choose Switch Device

   Select Switch Device.
3. 3
   Step 3:

   Pick where the call goes

   Choose your desk phone, your computer app, the mobile app, or a number from your list of phone numbers.

What to expect

• Your phone rings when you take a call over, so keep the volume up.

If the app isn't signed in on your phone yet, see Install and sign in to Communicator GO. For other in-call options, see Calls on mobile.