Send every caller to the right person.
Route inbound calls on real data from your connected CRM (who's calling, their account, their history) instead of static phone-tree menus.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Build a route that knows who's calling.
Click through an example route, then run a test call.
Press "Run a test call" to watch Sage work the board.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Routing that knows who's calling.
Decisions driven by your CRM, not a static menu.
Decisions based on real CRM records, not guesswork.
Send key accounts straight to their rep or manager.
Route, forward, announce, or end calls by scenario.
Validate routing logic before it goes live.