Admin: recordings, reports and live monitor
Find recordings, run call reports and watch calls as they happen.
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For admins
- Find a past call in call historySearch your company's call history in the admin portal by date, number or status, trace one call through your system, and get call details for support.
- Play, download or delete a call recordingFind recorded calls in call history in the admin portal, play them in your browser, keep a copy, and delete a recording your company no longer needs.
- How long are recordings, voicemail and faxes kept?How long CallSprout keeps call recordings, voicemail, faxes and call history, how to save what you need first, and how to keep recordings for longer.
- Keep call recordings longer with archivingWhat the call recording archiving add-on does, how to ask CallSprout to turn it on, and how to find and play archived recordings in call history.
- Export or email call historyDownload your company's call history from the admin portal as a CSV file, email or print call details, and get call totals by month, quarter or year.
- See call statistics by day, user and numberUse the Statistics area of the admin portal to count calls by day or month, compare each user's answered and missed calls, and filter by phone number.
- Email a report automaticallySet up a scheduled report that runs user or enhanced ring group statistics on a timetable and emails the results to you as HTML, PDF or CSV.
- See which menu options callers chooseRun phone menu statistics in the admin portal to count calls per menu and per key, see where callers hang up, and spot calls that come in after hours.
- See who is on a call right nowUse the monitor in the admin portal to see which desk phones and apps are online, who is on a call, and every live call on your account as it happens.
- End or transfer a live call from the portalHang up a call in progress or move the other caller to a new extension from the monitor in the admin portal, without going to the phone on the call.
- Listen, whisper or barge in on a callListen in on a coworker's live call from your phone with a star code, set who may listen, and see how whisper and barge work on Contact Center Pro.
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.