Change your voicemail PIN

Your PIN protects your voicemail and some other phone features. Use a PIN that others can't guess easily. It needs the number of digits your account requires. If it's rejected, ask your admin how many digits your account needs.

Change it from your desk phone

1. 1
   Step 1:

   Open your mailbox

   Dial *123 and enter your current PIN.

2. 2
   Step 2:

   Press 0 for mailbox options
3. 3
   Step 3:

   Press 5 to change your PIN

   Follow the spoken prompts to enter the new one.

Change it in your user portal

1. 1
   Step 1:

   Sign in

   Go to proxy.callsprout.com and sign in with your email address and user portal password. On Contact Center Pro, use your company's own callsprout.com address instead, which CallSprout gives you.

2. 2
   Step 2:

   Open My Details

   Select My Details.

3. 3
   Step 3:

   Enter the new PIN

   Type it in the PIN field.

4. 4
   Step 4:

   Save

   Select Save.

What to expect

Your PIN and your user portal password are two different things. The PIN is for the phone. The password is for signing in on the web.

If you use *124 from another phone, you'll enter this same PIN.

If you forget your PIN

Ask your phone system admin to set a new one for you. If you're not sure who your admin is, contact support.

Too many wrong PIN entries can lock your mailbox. See My voicemail is locked.