Make, transfer, park and conference calls

Everything you do on a call happens in Communicator's call screen. Here are the calls you'll make most.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Place a call

1. 1
   Step 1:

   Open the dialpad

   Open the Voice tab for the full dialpad and call history. From any other tab, select the dialpad icon in the top bar for Quick Call.
2. 2
   Step 2:

   Enter the number

   Type the number or an extension.
3. 3
   Step 3:

   Place the call

   Press the call button.

To pick the number you call from, see Pick which number you call from. To choose where the call rings, see Use softphone, desk phone or cell for calls.

When a call comes in, Communicator shows an alert with options to answer or reject it.

Add someone to a call

During the call, select Add and pick people in the field.

Transfer a call

1. 1
   Step 1:

   Open Transfer

   During the call, select Transfer.
2. 2
   Step 2:

   Choose where it goes

   Type or search for a contact or number. You can also pick a ring group (on Contact Center Pro, also a queue).
3. 3
   Step 3:

   Choose how to transfer

   Pick a blind transfer, an attended transfer, or send the caller straight to voicemail.

You can also drag the caller's icon onto a person, then drop it on Blind or Attended.

Park a call

During the call, select Park and choose a parking lot. To get the call back, select Pick Call next to the parked call, or dial the parked extension. Parking slots are 701 to 720. In Communicator for the web, parked calls may be under the three dot menu.

Pick up a coworker's ringing call

1. 1
   Step 1:

   Find the ringing contact

   Look for a coworker marked Ringing in the Internal contacts tab, or in your search results.
2. 2
   Step 2:

   Pick up the call

   Right-click the contact and select Call Pickup. In search results, open the contact's three dot menu instead.

You can also dial *88 followed by their extension. The option only appears while the call is ringing. Your admin needs to turn on call pickup for your extension, and you may need to sign in again for it to take effect.

Start a conference

1. 1
   Step 1:

   Open Conferences

   On the Voice tab, select Conferences.
2. 2
   Step 2:

   Pick a room

   Choose New Instant Conference or one of your company's static conference rooms.
3. 3
   Step 3:

   Add people

   Pick contacts, or type an extension or number. Use the dropdown to show external contacts.
4. 4
   Step 4:

   Start it

   Select Start Conference.

Troubleshooting

• Call Pickup does nothing. If your active device is a desk phone that isn't connected, switch to your softphone and try again.
• The pickup code doesn't work. Call pickup may be off for your extension. Ask your admin or contact support.