Log in to a shared hot desk phone

Hot desking lets you sit at any shared desk phone your company has set up and make it your own for the day. Once you log in, the phone rings for your calls and dials out as you.

Before you start

CallSprout support sets up which phones are hot desk phones. You need your extension number and your voicemail PIN. If you don't know your PIN, ask your admin.

Log in

1. 1
   Step 1:

   Dial the hot desk code

   On the shared phone, dial *555.
2. 2
   Step 2:

   Enter your extension

   Follow the prompt and enter your extension number.
3. 3
   Step 3:

   Enter your voicemail PIN

   Follow the prompt and enter your voicemail PIN.
4. 4
   Step 4:

   Wait for the phone to restart

   The phone restarts and loads your extension. When it's back, it's ready to use as your phone.

Log out

When you're done for the day, dial *555 again on the same phone and follow the prompts. The phone restarts into a logged out state, ready for the next person.

What to expect

• Any other desk phone signed in to your extension restarts into a logged out state. If you're on a call there, it waits until the call ends.
• A logged out hot desk phone can only dial the hot desk code and emergency numbers.
• Phones may be set to log you out automatically after a number of hours.

Troubleshooting

• The phone won't accept your PIN. Use your voicemail PIN, and check it with your admin. After too many wrong tries, your extension is locked on that phone. Your admin asks CallSprout support to unlock it.
• The code doesn't work. That phone may not be set up for hot desking, or your system may use a different code. Check with support.