CallSprout is cloud business VoIP for your whole team: unlimited US calling, auto attendants, ring groups, voicemail and call recording, on a network built for 99.999% uptime. Sage, our AI voice agent, runs on the same platform.
CallSprout is a complete business phone system first. The contact center tools and Sage, our AI voice agent, run on that same system, so they share your numbers, your call flows and your team instead of living in separate apps.
Answers on the same numbers, ring groups and queues your team uses, and hands calls back to people when it should.
Wallboards, dashboards, call queues, skills-based routing and an omnichannel agent workspace.
Unlimited US calling, your numbers, auto attendants, ring groups, voicemail, call recording and conferencing.
Linked sites around the country, built for 99.999% uptime and monitored 24/7.
CallSprout replaces the phone box in the closet with a cloud phone system that our team builds, hosts and supports. Calls reach the right person on a desk phone, a computer or a cell phone, and when something needs to change, it changes in a browser instead of on a service visit.
See the calling featuresSage is part of your phone system, not a separate service you wire in. Point a number, ring group or queue at her and she picks up around the clock, captures who called and why, and books the follow-up, then emails you the summary.
Meet SageBooking and calendar features work through your existing scheduling system and depend on that system offering a compatible API. Availability varies by provider.
These are the everyday tools that keep calls moving. Most come with every seat. Add-ons are marked, so nothing on your quote is a surprise.
Greet callers with a menu and send them to the right person, department or message.
Send calls one way while you're open and another way after hours, on weekends and on holidays.
Ring people all at once, one after another, or by priority, with escalation and overflow when nobody picks up.
When a call goes unanswered at the desk, it can ring your mobile app or your cell phone next.
Pass calls to a coworker, put callers on hold with music, and forward calls where you need them.
Park a caller on hold and let anyone in the office pick up the call from another phone.
Pull several people onto one call. Conferencing is included on every plan.
Make one announcement to a group of phones at once, like the warehouse or the front office.
Call a coworker's desk phone and start talking right away, without waiting for them to pick up.
Sign in to any desk phone in the office and it becomes yours, with your own extension.
Supervisors can listen in on calls as they happen, for training and quality. Included on every plan.
Meetings of up to 3 people and 45 minutes come with every seat. Unlimited meetings are an add-on.
Messages come to your email with the text written out, so you can read them between meetings.
Record calls on demand or by default. Recordings are kept for 30 days, and longer archiving is an add-on.
Live and recorded call transcription, available on every plan and billed per minute only when you use it.
Keep the standard desk phones you already own, or skip them and use the apps.
Desktop, mobile and web apps with calling, chat and coworker presence. An add-on, only for the people who use them.
Included on every plan at no charge, for teams that already live in Teams.
200 texts per user each month from your business number. Higher volumes are priced on your quote.
Unlimited faxing from a fax machine or from your inbox. An add-on.
Phones that only make and take a few calls, like a lobby or break room phone, get a discounted rate.
Keep the numbers your customers already know. We handle the port for you.
Add numbers in the area codes you need, including in 50+ countries. An add-on.
A national number for sales, support or ads, routed like any other line. An add-on.
Outbound calls show your number that matches the area code you dial. Part of Contact Center Lite and Contact Center Pro.
Show your business name on outbound calls to supported phones. An add-on.
Outbound calls are signed with STIR/SHAKEN, the framework carriers use to verify caller ID.
Move a team up to a Contact Center plan and they keep their numbers, call flows and apps. They just get more to work with.
The whole phone system, live call monitoring included, on the same numbers and call flows.
Call volume, wait times and who is on the phone, on one screen.
See how each person on the team is handling calls.
Reports built once and delivered to your inbox on a schedule.
Caller ID that matches the area code you call. Local numbers are an add-on.
Agent login, wrap-up time, and queue position for callers waiting in line.
Send each caller to the agent best suited to help them.
On top of listening in, supervisors can coach the agent privately or join the call.
Voice, email, live chat, WhatsApp and Messenger in one agent view. The SMS channel is billed separately.
Preview, progressive, power and predictive dialing, with call dispositions.
Post-call surveys and deeper reports for supervisors.
Each piece works together, and the AI is built in, not bolted on.
HD calling and video on desk, desktop, web, and mobile.
Route callers on real CRM data, not static menus.
Local numbers in 50+ countries.
An agent that answers, helps, and routes your calls.
Live, call, and voicemail transcripts, automatically.
Works with Salesforce, Teams, Slack, HubSpot, and more.
Built for 99.999% availability on a redundant network.
Encrypted calls and hardened, monitored systems.
Real-time wallboards and scheduled reports.
Your calls run across redundant sites around the country. Each one is linked to the others, so traffic can keep moving through the rest if one of them has trouble.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Switching phone systems should not turn into your project. Fill out three short forms and we take it from there: we pull your current settings, port your numbers, build your call flows, test it all and train your team. After you go live, our support team in West Palm Beach, Florida answers the phone.
How support worksStart a free trial or book a live demo.
Curious how Sage sounds? Get a live call from our AI agent in about 10 seconds.
