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CallSprout

Hide or change the number you call from

  • Audience: End users

Last updated

The number people see when you call them is your caller ID. Your admin sets your usual caller ID. From your desk phone you can hide it, or pick another number from a list your admin has allowed for you.

Hide your number on one call

  1. Step 1:
    Dial the one call code
    Dial *81.
  2. Step 2:
    Dial the number you're calling
    The person you call won't see your number. Your next call shows it as usual.

Hide your number until you turn it back on

  1. Step 1:
    Dial the block code
    Dial *67. Your number stays hidden on every call you make, not just the next one.
  2. Step 2:
    Show your number again
    When you want people to see your number, dial *68.

If you're not sure whether your number is hidden, dial *68 before your next call.

Call from another company number

If your admin has given you a list of caller IDs you're allowed to use, you can choose one for a call.

  1. Step 1:
    Dial the alternate caller ID code
    Dial *65.
  2. Step 2:
    Pick the caller ID
    Dial the entry number of the caller ID you want from your list. Your admin can tell you which entry is which.
  3. Step 3:
    Dial the number you're calling
    The call goes out showing the caller ID you picked.

If you dial an entry that isn't on your list, the call won't go through. If you use Communicator on your computer, you can pick from the same list in the app instead.

Troubleshooting

  • The person you called still saw your number, or saw nothing. Your admin may control caller ID for your extension. Ask them to check your settings.
  • You need a number that isn't on your list. Ask your admin to add it.

Still stuck? Contact support

Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.

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