Use Do Not Disturb

Do Not Disturb stops your phone from ringing. Callers go to voicemail or to another number you pick, so you can focus without missing anything.

Some labels in your portal or apps may look slightly different from this guide.

Turn Do Not Disturb on or off from your desk phone

1. 1
   Step 1:

   Turn it on

   Dial *78.
2. 2
   Step 2:

   Turn it off when you're ready

   Dial *79.

Set it for a few hours in your user portal

1. 1
   Step 1:

   Open your Do Not Disturb settings

   Sign in to your user portal, select Other, then Services, and select Edit next to Do Not Disturb.
2. 2
   Step 2:

   Choose how long it lasts

   Pick Temporary and enter the number of hours, or Permanent to leave it on until you change it. Not Active turns it off.
3. 3
   Step 3:

   Choose where calls go

   Send callers to voicemail, and enter whose mailbox to use, or forward them to another number.
4. 4
   Step 4:

   Save your changes

Do Not Disturb also sits with your other call settings. See Manage forwarding, follow me and caller ID online.

What to expect

• Temporary Do Not Disturb switches itself off once the hours you set have passed.
• If you use the Communicator apps, setting your app status to Do Not Disturb can have its own forwarding rules. See forward your calls.

Troubleshooting

• Callers still reach you. Check that Do Not Disturb is on in your user portal, and that you dialed the "on" code, not the "off" code.
• The codes don't work. Your admin may not have turned on Do Not Disturb for you. Ask them, or contact support.