Help every shopper who calls.
Answer product, hours, and order questions automatically, across every location.
Do you have it in stock? Asked four hundred times a day
It is the week before the holiday and the floor is packed. A shopper calls to ask if the last size is still on the shelf, and the one associate who is not already helping someone has to leave a customer mid-sentence to go check. Multiply that by every hours question, order-status question, and return question that comes in during the rush, and your team spends the busiest day of the year on the phone instead of selling.
The calls are repetitive and the answers are simple. Are you open, do you have it, where is my order, can I bring this back. None of it needs your best salesperson, but all of it pulls them off the floor at the exact moment foot traffic peaks.
A CallSprout AI Voice Agent answers those calls in your store's voice so associates stay with the shoppers in front of them. It handles hours, stock, and order status, routes callers between stores, fields returns questions, and scales up for the holiday rush. Central dashboards show every location at once, so a head office can see who is buried.
Keeping shelves right is a demand and inventory problem long before it becomes a phone problem. Our sister company Ereos builds custom AI for retailers on its Watchtower platform.
- Repetitive question volume
- Seasonal spikes
- Multi-location consistency
AI built for retail.
The features that matter most for your calls.
AI handles hours, stock, and order status.
Visibility across every store.
Custom greetings per location.
What the AI agent handles for your stores
The repetitive shopper calls that pull associates off the floor.
- Answering hours, stock, and order-status questions
- Routing callers between store locations
- Handling returns and exchange questions
- Absorbing seasonal overflow during the rush
- Greeting callers on brand for each location
- Taking messages for specific departments
To keep associates on the floor, the AI Voice Agent handles the do-you-have-it call in your store's voice and only loops in a person when it needs one.
For accurate stock and order answers, it connects to the systems your stores already run rather than reading off a list that drifts out of date.
Answers where is my order from your POS
Sage recognizes callers and answers order status and stock questions straight from your point of sale. Book a call to see it pulling live data from your system.
Answered before you ask.
- Can it handle the volume of repetitive questions?
- Yes. The agent answers the same hours, stock, and order questions all day without tiring, so your associates stay on the floor with paying customers.
- What about the holiday rush?
- CallSprout scales your lines up for seasonal spikes and back down after, so the agent can answer a flood of calls at once when foot traffic is at its peak.
- How do we keep things consistent across stores?
- Every location runs the same agent and routing while keeping its own on-brand greeting, so shoppers get a consistent experience whichever store they call.
- Can each store sound like itself?
- Yes. Each location gets a custom greeting in your brand's voice, so callers hear something that fits the store rather than a generic menu.
- Do our stores need new phone hardware?
- No. CallSprout is cloud based and runs on the devices your stores already use, so there is nothing new to install location by location.
When you want a warning before the shelf goes empty
CallSprout answers the calls and frees up the floor. When you want AI that reads your POS and ecommerce data to flag a spike in demand or a looming stockout before it costs you a sale, that is what our sister company Ereos builds. Its Watchtower platform connects to the systems your stores already run and turns sales and inventory data into signals your buyers and managers can act on.
Schedule a discovery call with EreosReady to modernize retail calls?
Start a free trial or hear the AI Voice Agent live.