Unbreakable Internet.
A cloud phone system is only as reliable as the internet under it. Unbreakable Internet puts two connections behind one static IP, so an outage at one provider does not have to silence your phones.
Why phones drop when the internet does
A basic router with a backup line switches over when the main connection fails. The catch is that the backup line has a different public IP address. Calls in progress and VPN sessions are tied to the old address, so they end and have to start again. Congestion hurts too: a big upload can make audio choppy even while the line is up.
- A new public IP ends calls and VPN sessions mid-sentence
- Congestion makes audio choppy even when the line is up
- A backup line that sits idle is capacity you pay for and never use
What happens when a circuit fails.
A circuit is one internet line from one provider. Your router connects to both circuits and to the SD-WAN cloud, software that runs them as one connection. Your office reaches the internet through one static public IP that lives in the cloud, not on either circuit.
Both circuits are watched
Your router checks each circuit about 10 times a second for delay, choppiness and lost data.
Traffic shifts on its own
If a circuit fails or starts to degrade, traffic moves to the other one automatically. Nobody has to flip a switch.
Your IP stays the same
Your static public IP does not change when traffic moves, so calls in progress are built to stay connected. When the circuit recovers, traffic can use it again.
Normal day: both lines working
One line down: traffic moves, the IP stays the same
Both circuits work all the time.
A standby line sits idle until something breaks. Here, both circuits carry traffic every day, so you get more from the connections you already have.
Traffic uses both circuits at the same time, so the whole office gets the capacity of both.
Calls are prioritized ahead of downloads and backups, so a big upload is less likely to chop up the audio.
Voice goes to whichever line is cleanest right now. Big transfers go to whichever has the most room.
Pair fiber with a slower cable or wireless line. The two do not need to match in speed.
The numbers behind it
Every circuit is checked around the clock, and the SD-WAN network itself carries a 99.99% monthly availability SLA.
Mix the connections you can get.
Two different providers over different physical paths give the best protection. A wired line paired with a wireless one is a strong combination. You can use up to four circuits per site.
Fast, and a good primary line where you can get it.
Widely available, and often the easiest second line to add.
A radio link to a nearby tower, so it does not share a buried cable with your wired line.
Cellular service on a different network than any wired line.
Satellite internet for places where wired options are thin.
We handle the setup and the watching.
Unbreakable Internet is a managed service, so we handle the setup and monitoring with you.
A router we provide and manage for you.
We plan the install with you and set up the service.
The service is monitored around the clock.
Our support team handles questions about the service.
We find the providers that serve your location and work through quotes with you. You sign directly with each ISP.
The SD-WAN network is built to a 99.99% monthly availability SLA. The SLA covers the SD-WAN network itself, not the internet lines you buy from your ISPs.
What else to plan for
Two circuits cover a lot, but not everything. If the office still goes offline, calls can ring the CallSprout mobile app, or a cell phone through find-me/follow-me, once you have set that up.
How calls reach you when the office is offline- A power outage in the building takes the router down too. Pair the router and your network gear with a UPS.
- If both circuits fail at once, there is nothing to shift to. Two providers over different physical paths make that unlikely.
- Problems inside the office network, like a bad switch or weak Wi-Fi, sit on your side of the router.
Unbreakable Internet, answered.
- Will it stop dropped calls?
- It is built to keep calls going when a circuit fails. If one circuit fails, traffic shifts to the other automatically. Your static IP stays the same, so calls in progress are designed to stay connected. A call can still hiccup while traffic moves, and the service cannot fix a building power outage or problems inside your office network. How calls reach you if the office goes offline
- Do I need new internet providers?
- Not necessarily. You can keep a circuit you already have and add a second one. Two different providers over different physical paths give the best protection, so a second provider is usually worth it. We look up the providers that serve your location at no cost to you, and you sign directly with each one. Ask us to find internet for your location
- Do I need new hardware?
- Just one: a router we provide and manage. It sits between your circuits and your office network.
- Does a single download get faster?
- Usually not. A single download or speed test generally rides one circuit at a time. The gain is total capacity. With both circuits carrying traffic, the whole office has the room of both, so more people can work at once without crowding each other.
- Can Starlink or 5G be my second line?
- Yes. Fixed wireless, 5G or LTE, and Starlink all work as circuits. A wired line plus a wireless one is a strong pair because the two rarely share a physical path. Speed and latency vary by service, so we help you check what is available at your address.
- Do two lines from the same provider count?
- They work, but they protect you less. If the provider has an outage, or both lines run along the same path, both can go down together. Two providers over different physical paths is the better setup.
- Does it only work with CallSprout phones?
- No. It protects all of your internet traffic: phones, VPNs and cloud apps. Voice is prioritized ahead of downloads, which makes it a good fit for phones, but the service is not tied to them.
- How long does setup take?
- It depends on your circuits. If you already have two, there is less to wait on. If we are sourcing a new one, the provider's install date sets the pace. We plan the install with you once circuits are in place.
Keep the phones up when an ISP goes down.
Book a network assessment and we will look at your circuits and your options with you.