Send files, screenshots and voice messages

Besides text, you can send files, images and short voice messages in any one to one or group chat in Communicator.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Send a file or a screenshot

1. 1
   Step 1:

   Open the chat

   Choose the person or group in Team Chat.
2. 2
   Step 2:

   Add your files

   Select the file icon next to the message box and pick what you want to send, or drag files into the chat window. To send a screenshot or an image you copied, click in the message box and paste it.
3. 3
   Step 3:

   Check the attachments

   Each one shows as a thumbnail. Preview it, or discard any you don't want.
4. 4
   Step 4:

   Send

   Add a message if you like, then send. Your text goes first and the files follow.

You can attach up to several files to one message, and a message can be up to several thousand characters long.

Record a voice message

1. 1
   Step 1:

   Start recording

   Select the microphone icon in the message box and speak.
2. 2
   Step 2:

   Choose what to do with it

   Discard it, stop to listen first, or send it right away.

A voice message can run up to a couple of minutes. You can't type or attach files while you're recording. People can play your message in the chat. In some versions, they can also drag along the waveform to skip around.

Open files you received

Pictures and videos show up as thumbnails. Select a file to download it, then open it, find it on your computer or save a copy.

To find a file again later, open the search panel inside the chat and select the Files tab. You can also set where downloads go in Settings, under Chat.

Troubleshooting

• The file icon or microphone is missing. Some chat features can be turned off for your account. Ask your admin or contact support.
• A file won't attach. You may have reached the attachment limit. Send the rest in a second message.

For the basics of chatting, see chat with coworkers, groups and threads.