Chat with coworkers, groups and threads

Team Chat lets you message coworkers from inside Communicator, one to one or in a group. Your history is kept on the server, so it shows up on each device you sign in to.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Start a chat

1. 1
   Step 1:

   Open Team Chat

   Select the Team Chat icon in the left navigation.
2. 2
   Step 2:

   Pick a person

   Search for a coworker by name, or hover over a contact anywhere in the app and select the chat icon.
3. 3
   Step 3:

   Write your message

   Type it and send it. A sent message is later marked delivered, then seen.

Start a group

1. 1
   Step 1:

   Open the group form

   Select the create group icon.
2. 2
   Step 2:

   Name it and add people

   Enter a group name and choose the participants. Turn on Shared group for a team that people will join over time. In a group that isn't shared, people you add later may not see earlier messages.
3. 3
   Step 3:

   Create it

   Select Create.

In a group, type @ and a name to mention someone.

Use the message menu

Right-click a message to reply, copy it, forward it, pin it or see its info in a group. You can edit your own messages. In a group, Create thread keeps a side conversation under one message. If you don't see it, threads may not be turned on for your account, so ask your admin.

Find a message

Use the search box in Team Chat to look for a person, a group or message text. Put an exact phrase in double quotes. Inside a conversation, the search button opens a panel with Messages, Files and Links tabs.

Troubleshooting

• Your history looks incomplete. Open the three dot menu in Team Chat and choose Re-sync the entire chat history.
• An option is missing. Some chat features can be turned off for your account. Ask your admin or contact support.

To share files or record a voice message, see send files, screenshots and voice messages.