Book more jobs, miss fewer calls.
Capture every service request, even when your team is on a job site.
The phone rings while both your hands are full
Your tech is wedged under a kitchen sink with a wrench in one hand and a flashlight in his teeth when the phone starts buzzing in his pocket. He cannot answer it. The homeowner on the other end has a leak of their own and needs someone today, and when they get voicemail they call the next number in the search results. That booked job just became someone else's.
For a two-truck shop, every missed call is a job that walked. Crews on site cannot stop to take an inquiry, and the office, if there even is one, is already juggling scheduling, parts, and the calls it did manage to catch.
A CallSprout AI Voice Agent answers while your crews keep working. It books and reschedules service calls, takes down the job details, flags true emergencies for immediate routing, and catches the overflow when everyone is busy. After hours it keeps booking, so the work that comes in at night is on the calendar by morning.
Routing the right truck is a different problem than answering the right call. For that, our sister company Ereos builds custom AI for service businesses on its Watchtower platform.
- Calls missed on the job
- Lost service requests
- Manual scheduling
AI built for home services.
The features that matter most for your calls.
AI books and reschedules service calls automatically.
Overflow handled by the AI Voice Agent.
Take calls and texts from anywhere.
What the AI agent handles for your shop
The service calls that come in while your crews are heads-down on a job.
- Booking and rescheduling service calls
- Capturing job details and the address up front
- Routing true emergencies for immediate dispatch
- Catching overflow when crews are on site
- Booking jobs after hours and on weekends
- Sending follow-up and appointment reminders
While your crew is heads-down on a job, the AI Voice Agent picks up the service call and books the work, so a homeowner with a leak does not call the next number in the results.
Telling a true emergency from a routine job is handled by rules-based routing that sends the urgent ones for immediate dispatch while it books the rest.
Works with your field service tools
Sage books the job and pulls customer and job history before you answer, so your tech arrives with the full picture. Book a call to see how Sage connects to the field service platform your shop already runs.
Answered before you ask.
- What happens to calls when my crew is on a job?
- The agent answers the calls your techs cannot, books the work, and captures the details, so a job site no longer means a missed booking.
- Can my team take calls from the field?
- Yes. CallSprout is mobile-first, so calls and texts reach your team on their phones wherever they are, with a bring-your-own-device setup.
- Can it tell an emergency from a routine job?
- You set what counts as an emergency, and the agent routes those calls for immediate dispatch while it books the routine work itself.
- Does it keep booking after we close?
- It does. The agent takes and books jobs overnight and on weekends, so the work that comes in after hours is on the schedule by the time you start the day.
- Do we need to buy phone hardware?
- No. CallSprout runs in the cloud on the phones your team already carries, so there is nothing to install at the shop or in the truck.
When the smart move is which truck, not which call
CallSprout makes sure every job call gets booked. When you want AI that reads your field-service and inventory data to tighten dispatch, route the right tech with the right parts, and keep crews from doubling back, that is what our sister company Ereos builds. Its Watchtower platform connects to the systems your shop already runs and turns that data into signals your dispatcher can act on.
Schedule a discovery call with EreosReady to modernize home services calls?
Start a free trial or hear the AI Voice Agent live.