Contact center: ring group agents (Lite)
Run a small contact center on enhanced ring groups with Contact Center Lite.
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For admins
- How Contact Center Lite worksContact Center Lite runs your team's calls through enhanced ring groups and adds live wallboards, a member dashboard, scheduled reports and Smart Callback.
- Set up an enhanced ring group for your teamCreate an enhanced ring group in the admin portal: add members and set who rings first, pick a ring strategy and hold music, and cap how many callers wait.
- Tell callers their place in line and wait timeSet an enhanced ring group to greet callers, announce their place in line and estimated wait, and play your own recorded message at intervals while they hold.
- Offer callers a callback instead of waitingTurn on Smart Callback for an enhanced ring group so callers who hang up or wait too long get a call back once a member is free, and set how it retries.
- Wrap up time, and what happens when nobody is availableGive members a pause between calls, and decide where callers go when the line is full, the wait runs long, no member is free, or they press a key to leave.
- Ring group statistics, missed calls and repeat callersRun reports on your enhanced ring groups in the admin portal: answered and missed calls, each member's missed calls, repeat callers, and reports sent by email.
For contact center
- Log in and out as an enhanced ring group memberDial a star code to log in to your enhanced ring groups when you're ready for calls and log out before a break, for all your groups at once or one at a time.
- Watch your groups with the ring group dashboardSee calls waiting, who's free or on a call, and answered and missed counts for your enhanced ring groups, live in the Dashboard in CallSprout Communicator NEXT.
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.