What the call button colors mean, and callback mode

The call button on the Communicator GO dialer changes color to show how your next call will go.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

What each color means

When you dial, the app tries a regular call first and falls back to callback if it has to. On Wi-Fi, for example, it tries the regular call, then callback, then tells you if neither worked. A setting called SIP over mobile internet also affects which path the app tries on mobile data.

How callback works

With callback, the system rings your mobile number over the cellular network. When you answer, it connects you to the person you're calling. It's useful when Wi-Fi or data is poor.

Callback is available on request, at no extra charge. CallSprout support turns it on, so if the options below are missing, ask your admin to request it from support.

Set up callback

1. 1
   Step 1:

   Open settings

   In the app, open Settings, then Callback.
2. 2
   Step 2:

   Choose your number

   Select the phone number that should ring for callback calls. You can manage your numbers under My phone numbers.

The first time you open the app, a tip may offer to take you there. Choose Open settings to set it up now or Later to skip it.

Use callback for one call or every call

• One call: press and hold the call button. The app starts a callback instead of a regular call.
• Every call: turn on the force callback option in the callback settings. Every outgoing call then goes through callback.

Other dialer tips

• You can edit a number before you dial.
• Select the call button with an empty dialer and the app fills in the last number you called.