Block a caller or anonymous calls

You can set rules for calls from one particular number, or from anyone who hides their caller ID. Each rule decides what happens to those calls instead of ringing your phone.

Some labels in your portal or apps may look slightly different from this guide.

Add a blocking rule

1. 1
   Step 1:

   Open your blocking settings

   Sign in to your user portal, select Other, then Services, and select Edit next to Call Filters & Blocking.
2. 2
   Step 2:

   Choose who the rule is for

   Pick anonymous callers, or enter the phone number you want to block. You can start an outside number with a plus sign.
3. 3
   Step 3:

   Choose what happens to the call

   Pick one of the options in the table below.
4. 4
   Step 4:

   Save the rule

What to expect

• Rules only apply to calls coming in to you. To stop your company's phones from dialing certain numbers, contact support.
• Blocking is set per person. If several people need the same number blocked, each of them needs the rule, or your admin can help.

Troubleshooting

• You don't see blocking in your user portal. Blocking may not be turned on for you. Ask your admin, who can ask CallSprout support to turn it on.