We're here when you need us.
Call, email or chat with our US-based team in West Palm Beach. We set your phones up with you, train your team and stay on call after you go live.
A person on our team picks up.
Support comes from the same CallSprout team in West Palm Beach, Florida that sets up your system. Call, email or chat, whichever suits the moment.
- Toll-free: 844-889-VOIP (8647)
- Local: 561-500-VOIP (8647)
- support@callsprout.com
- Chat support is available when you'd rather type.
We set it up with you.
Moving phone systems is our job, not yours. We port your numbers, build your call flows and train your team, then stay with you after go-live.
Read the PBX to VoIP migration checklist- We port the numbers your customers already know.
- We build your auto attendant, ring groups and call flows.
- We train your team on the phones and the mobile app.
- We can set up find-me/follow-me, so calls ring the mobile app or a cell phone if desk phones go offline.
One team for the whole phone system.
Bring us the question, big or small.
Call quality, dropped calls or a phone that won't connect. We work through it with you.
New users, new numbers, updated greetings and holiday routing.
Desk phones, the mobile app and forwarding calls to a cell phone.
E911 with a dispatchable location is included. We help you keep each address current.
Not sure your internet is ready for voice? We offer network assessments.
Walkthroughs for new team members and the people who run your system.
Answers you can read right now.
Plain-English guides for the questions we hear most.
Cables, routers, QoS and packet loss: what to check first.
How call labels happen and how to clear a flagged number.
Why carriers require it before your business texts go out.
Send and receive faxes without a fax machine.
Take business calls on a phone or tablet from anywhere.
Greetings that guide callers quickly, with examples.
What customers say about our support.
“CallSprout’s support team is outstanding! They are quick to respond, highly knowledgeable, and helped me resolve my problem efficiently. Their expertise made the troubleshooting process smooth and stress-free. Highly recommended!”
“We switched over to Call Sprout a year ago and have been extremely happy! Their support team is top-notch! They take care of any issues right away. It's like having our own in-house support department. It is such a relief to know our phone system is in such good hands!”
“I love my new work phone! The auto attendant is so professional. Lenny was great with training and setup! Beyond pleased with Call Sprout! Thanks again!! Would highly recommend if your a small business or have 100 phones! They are the BEST!”
Support questions
- How do I reach CallSprout support?
- Call us toll-free at 844-889-VOIP (8647) or on our local line at 561-500-VOIP (8647). You can also email support@callsprout.com or chat with our team.
- Who answers when I call?
- A person on our US-based team in West Palm Beach, Florida. It is the same team that sets up your system.
- Do you help us get set up?
- Yes. We port your numbers, build your auto attendant and call flows, and train your team as part of getting you live.
- What happens to our calls if the desk phones go offline?
- If find-me/follow-me is set up, calls ring the mobile app or a cell phone instead, so callers still reach you. Our servers are monitored 24/7.
- Is E911 included?
- Yes. E911 with a dispatchable location is included. Tell us when someone moves to a new address so their location stays current.
- Can you check whether our network is ready for VoIP?
- Yes. We offer network assessments. Our guide to fixing common VoIP connection issues also covers what you can check yourself.
Need a hand?
Call 844-889-VOIP (8647) or email support@callsprout.com and a person on our team will help.