Admin: greetings and hold music
Record greetings and choose what callers hear on hold.
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For admins
- Record a menu greeting from your phoneRecord or replace the greeting callers hear on your phone menu or ring group from any desk phone, using star codes, without opening the admin portal.
- Upload greetings and audio file rulesUpload a recorded file for a phone menu, number or ring group greeting. Covers accepted formats, limits, and the name prefixes that decide where it shows up.
- Create a greeting from text with an AI voiceType a script, pick an AI voice and turn it into a greeting for a phone menu, phone number or ring group, without recording anything yourself.
- Choose hold music, or upload your ownPick hold music from the CallSprout library or upload your own, group clips into a class, and choose which users and menus play it.
- Why isn't my greeting in the list?Fix a greeting that doesn't show up when you build a phone menu, ring group or number: check the file name prefix, the search filter and how it was saved.
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.