Control which apps and app features each user gets

You decide which Communicator apps each person uses and which features they see inside them. CallSprout support makes the change for you, one user at a time or for a whole department. This page explains the choices and what to send support.

This feature needs the Communicator apps add-on on your account. See plans and pricing

The app editions

Each kind of app access is called an edition.

Adding app users can change your bill. Check with CallSprout if you're unsure.

App features support can turn on or off

Support can change these for everyone on one edition, or for one person:

• Chat, voicemail, the company directory, star codes, Do Not Disturb, call quality details and a link to the user portal.
• Fax in CallSprout Communicator NEXT, if your account has fax.
• The meetings button in Communicator NEXT.
• Picture messages.
• A cap on how many apps a person can be signed in to at the same time. There's no cap unless you ask for one.
• Whether Communicator NEXT starts in softphone mode or desk phone mode. Depending on the app version, the person may be able to switch afterward.
• Individual chat features, such as creating groups, deleting messages, or sending voice and file messages.
• WebRTC, which calls from Communicator for the web and Communicator in Teams need.
• Teams status sync, where your account has it.
• On Contact Center Lite, enhanced ring group dashboards in Communicator. See watch your groups with the ring group dashboard.

The Microsoft Teams integration features described on this page require an active, permitted connection to Microsoft Teams. Availability depends on that system's supported APIs and permissions.

Ask support to make a change

1. 1
   Step 1:

   Name the people

   List each user and extension the change is for, or the department.
2. 2
   Step 2:

   Say which apps and features

   Give the editions they should have, for example standard Communicator and Communicator GO, and any features to turn on or off.
3. 3
   Step 3:

   Send it to support

   Contact CallSprout support with your list. For a department, say whether people who join it later should get the same setup.
4. 4
   Step 4:

   Check with the user

   When support confirms, ask the person to open the app. They may need to sign in again before the change shows.

Departments make this quicker, because support can set app access once for a whole team. See organize your directory by department.

See who is signed in to the apps

The monitor in the admin portal lists everyone signed in to an app right now, with the app and its version. See see who is on a call right now.