What do I need to run Communicator?

Check this page before you install CallSprout Communicator NEXT or open Communicator in a browser. The apps come with the Communicator apps add-on, so ask your admin whether it's turned on for you. Which app to use compares your options.

On your computer

Communicator NEXT installs on these operating systems.

Running Linux? Ask CallSprout support before you plan on it. Communicator NEXT isn't supported on terminal servers or other shared remote desktop servers.

An operating system its maker has stopped supporting may not work with Communicator, even if its version number is on this list. Keep your computer's updates current.

In a browser

Communicator for the web runs in Chrome, Edge, Firefox and Safari. There's nothing to install.

• Click to dial. The click to dial browser extension works in Chrome, Edge and Firefox. It isn't available in Safari.
• Safari ringtones. To hear ringtones in Safari, allow the web app's site to auto-play sound.

If calls won't connect in your browser, see why calls fail in Communicator for the web.

A few features live only in Communicator NEXT. For example, remote keypad entry for typing a caller's digits into a form needs Communicator NEXT on Windows or Mac, on a contact center plan.

On your mobile phone

Communicator GO runs on iPhone and Android phones. For the phone and operating system versions it supports, contact support.

What else you need

• An internet connection wherever you use the app.
• A headset, or a microphone and speakers, to talk through your computer instead of a desk phone.
• Your sign-in details from your admin, including the email address on your extension and your first password.

Questions about a specific computer or phone? Contact support and tell us the make, model and operating system version.