Compare

See how CallSprout compares.

CallSprout next to RingCentral, Zoom, Nextiva, Dialpad and the other phone systems you are weighing. The difference is the people and the platform behind it: a US-based team that picks up, a network built for 99.999% uptime, and more in every plan.

Why CallSprout

The same features. A very different company to work with.

Every comparison below comes back to the same six things.

Real people, in the US

Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.

Fast when it matters

Critical outages get a response within 15 minutes from the team that runs your phones.

We handle the switch

Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.

Rock solid

A redundant, geographically distributed network built for 99.999% uptime.

Your data, not a walled garden

Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.

Sage on every seat

Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.

Capabilities

What each CallSprout plan does, next to its peers.

Pick a CallSprout plan to see it next to the plans buyers usually weigh it against. Capabilities only, no prices.

As of October 2026, based on vendors' published materials. Plans change often, so confirm details with each vendor before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing.

Business

Business: the full phone system, without the nickel-and-diming.

Business is CallSprout's core phone plan: unlimited US calling, call routing, enhanced ring groups, voicemail transcription and call recording, with the Microsoft Teams integration, 200 texts per user each month and small video meetings included, and Sage available on usage. Its peers are the standard plans small businesses usually compare.

Compare with up to 3:9 plans checked against each vendor's own pages

CallSprout Business compared with RingCentral RingEX Core, Zoom Phone US & CA Unlimited, Dialpad Connect Standard
Capability	CallSprout Business	RingCentral RingEX Core	Zoom Phone US & CA Unlimited	Dialpad Connect Standard	Ooma Office Pro	Nextiva NEXT Core	Intermedia Unite Pro	Quo Business	Sangoma Business Voice Professional	GoTo Connect Phone System
Calling
Unlimited US calling	Included	Included US and Canada, for normal business use.	Included US and Canada.	Included Within the US and Canada.	Included Also Canada, Mexico and Puerto Rico.	Included Unlimited voice and video calling.	Partial Listed as unlimited; a support article cites 6,000 outbound minutes monthly.	Included US and Canada, under Quo's fair use policy.	Included US calling with a 3,000-minute fair-use cap per call path.	Included Domestic calls. Reasonable use averages 2,500 minutes per user monthly.
Auto attendant and call routing	Included	Included Multi-level auto attendant and IVR.	Included Auto attendants, IVR and business-hours routing.	Included Multi-level auto attendant and custom routing.	Included Virtual Receptionist menus.	Included Simple IVR call routing.	Included One auto attendant with branched menus; more cost extra.	Included Phone menus (IVR) and a call flow builder.	Included Automated attendant menus with business-hours and holiday routing.	Included Unlimited auto attendants and visual dial plans.
Ring groups or call queues	Included Enhanced ring groups with priority, sequential or parallel ringing and overflow.	Partial Basic call queues. Advanced queue rules on Advanced.	Partial Call queues listed. Some queue features need the Customer Engagement Pack.	Partial Up to 3 ring groups or departments.	Partial Ring groups. Call queues on Pro Plus.	Included Priority and skills-based routing.	Included Basic and advanced hunt groups with call queuing.	Partial Ring groups with custom ring order. No call queues documented.	Included Ring groups and call queues, with failover.	Partial Unlimited ring groups and basic queues. Ring strategies need higher tiers.
Voicemail transcription	Included Free on every plan.	Included	Included	Included	Included	Included	Included Listed as included on Pro.	Included Every voicemail is transcribed.	Add-on or tier up Billed per transcribed minute.	Included Voicemail to email with a text transcription.
Call recording	Included Included on all plans at no extra charge, on demand or by default. Extended retention available.	Partial On-demand recording only.	Included On-demand and automatic.	Partial Manual recording only. Automatic recording starts on Pro.	Included On-demand or always on.	Included	Included Automatic or on demand, 90 days or 48 hours per user.	Included Manual or automatic recording.	Partial Licensed per extension; bundle inclusion is not published.	Included Automatic or on demand. Kept up to 13 months.
Apps and messaging
Desktop and mobile apps	Your choice Don't pay for what you don't need. Add the Communicator desktop, mobile and web apps only for the people who use them.	Included	Included	Included	Included	Partial Mobile app listed. Desktop app not stated.	Included Desktop and mobile apps listed for Pro.	Included Windows, Mac, iOS, Android and web.	Included TeamHub on Windows, macOS, iOS, Android and web.	Included Desktop, web, iOS and Android apps.
Microsoft Teams integration	Included Included at no cost.	Included Integrated telephony for Microsoft Teams.	Partial Embedded Teams app is free. Direct Routing is a paid add-on.	Add-on or tier up Needs the Pro plan.	Add-on or tier up Teams integration is on the Enterprise tier only.	Not available Not included in the NEXT plan table.	Add-on or tier up Embedded Teams calling is sold as separate Unite for Teams plans.	Not available Not among Quo's listed integrations.	Partial Embedded TeamHub app included. Direct Routing uses partner connectors.	Partial Embedded Teams app included. Teams Connector for native calling is paid.
Business texting (SMS)	Partial 200 messages per user each month.	Partial 25 messages per user each month.	Partial Included. Allowance not published.	Partial 250 outbound messages a month, pooled across the account.	Partial 250 messages a month, shared across the account.	Partial 100 messages per user each month.	Partial 500 texts listed for Pro; the period is not stated.	Included Unlimited US and Canada texting. Carrier registration fees apply.	Partial 1,000 outbound texts a month; inbound unlimited.	Partial 80 SMS credits per user each month.
Video meetings	Partial Up to 3 participants and 45 minutes. Unlimited as an add-on.	Included Up to 300 participants.	Partial 40 minutes and 100 participants.	Partial 10 participants and 5 hours.	Partial Up to 25 participants.	Included Unlimited video calling listed.	Included Unlimited meetings, up to 100 video participants.	Not available Quo handles voice and texting, not video.	Included Up to 120 participants and 12-hour sessions.	Included Up to 250 participants.
Fax	Your choice Add unlimited faxing, analog or eFax, only where you need it.	Not available Unlimited fax starts on Advanced.	Partial 50 pages a month.	Add-on or tier up Internet fax add-on.	Included Digital fax.	Add-on or tier up Digital fax add-on.	Included Web fax with 1,000 outbound minutes monthly; fax lines extra.	Not available Quo does not support faxing.	Partial StarFax Digital; usage billed or included by user bundle.	Included Virtual fax by email, subject to reasonable use terms.
AI and integrations
AI voice agent	Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second.	Add-on or tier up AI Receptionist add-on.	Add-on or tier up AI Receptionist is a separate product.	Add-on or tier up Sold separately as Dialpad's AI agent product.	Add-on or tier up AI Receptionist and AI Answering Service add-ons.	Partial XBert listed. Conversation packages sold separately.	Add-on or tier up AI Receptionist runs on AI Agent minutes bought in bundles.	Partial Sona included for about 10 calls a month. More costs extra.	Add-on or tier up Sonella AI, a separate product in beta for select customers.	Add-on or tier up AI Receptionist add-on, by the minute or in credit packages.
CRM integration	Your choice Free for the first 12 months. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more.	Not available CRM integrations start on Advanced.	Partial Salesforce listed. HubSpot not on this plan.	Add-on or tier up Salesforce and HubSpot need the Pro plan.	Partial Caller info match. Full CRM on Pro Plus.	Included Salesforce, plus built-in contact management.	Included Salesforce, HubSpot, Zoho, ServiceNow and Dynamics are listed for Pro.	Included HubSpot, Salesforce, Zoho CRM, Pipedrive and more.	Partial Sangoma Connector license per user; bundle inclusion not published.	Add-on or tier up Salesforce and HubSpot need the integrations bundle or CX.

Contact Center Lite

Contact Center Lite: where most call centers land.

Contact Center Lite is the Business plan, enhanced ring groups, live call monitoring and the Microsoft Teams integration included, plus live wallboards, a member performance dashboard, and scheduled reports with automated delivery. Its peers are the upper tiers of business phone plans, so that is what it sits next to here.

Compare with up to 3:11 plans checked against each vendor's own pages

CallSprout Contact Center Lite compared with Intermedia Unite Pro, Ooma Office Pro Plus, RingCentral RingEX Advanced
Capability	CallSprout Contact Center Lite	Intermedia Unite Pro	Ooma Office Pro Plus	RingCentral RingEX Advanced	Zoom Phone with Customer Engagement Pack	Dialpad Connect Pro	Nextiva NEXT Engage	Quo Scale	Sangoma CX Standard	GoTo Connect CX	Genesys Cloud CX 1	Talkdesk CX Cloud Voice Essentials
Call handling
Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback	Included	Included Round-robin, sequential, longest idle or ring-all, with a timeout destination.	Partial Simultaneous, sequential or hybrid ringing. Overflow goes to voicemail, an extension or the next subgroup.	Included Through call queues: fixed order, simultaneous, overflow and fallback.	Included Through call queue ring order and overflow settings.	Included Longest idle, fixed order, round robin or simultaneous, with fallback.	Included Ring all or one at a time in priority order, with overflow.	Included All at once, batches or ordered groups, then voicemail or forwarding.	Partial Five queue strategies with failover. Queue priority needs CX Advanced.	Partial Simultaneous ringing with dial plan overflow. Ring strategies need higher tiers.	Included Broadcast, sequential or rotary group ring, backup group and ACD priority.	Included Queues with priority, longest-idle order, up to 10 at once, overflow exits.
Call queues with agent loginAgent states, wrap-up time and queue position	Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead.	Partial Agent log in and out and wrap-up time. No queue-position announcement is documented.	Partial Agent login and wrap-up time. Ooma's pages differ on position announcements.	Partial Queue status and wrap-up time. Place in queue is an add-on.	Partial Queues with opt in and out, opt-out reasons and wrap-up time.	Add-on or tier up Departments get basic hold queues. Contact centers need a Support license.	Partial ACD agent states and wrap-up. No queue-position announcement documented.	Not published	Partial Agent login and pause states. Wrap-up timers need CX Advanced.	Partial Basic queues with star code login. Wrap-up and position need higher tiers.	Included On Queue status, after call work timers and position-in-queue announcements.	Partial Agent statuses, wrap-up timeout and wait-time messages. No queue position documented.
Live call monitoring	Included	Included	Not published	Included Monitor, whisper and barge on Advanced.	Included	Add-on or tier up Listen, whisper and barge need a Dialpad Sell or Support license.	Add-on or tier up Supervisor Monitoring is listed on NEXT Scale only.	Partial Agents can add a manager to the call. No silent monitoring documented.	Included Listen, whisper and barge-in on the Standard tier.	Partial Star code and attendant console monitoring. Supervisor dashboard on higher tiers.	Included Real-time monitoring is checked on every tier.	Included Live Monitoring of calls from Talkdesk Live dashboards.
Visibility and reporting
Live wallboardNear real-time group activity	Included	Included	Partial Admins see live queue statistics on the Call Queues status tab.	Add-on or tier up Live Reports wallboard needs the Call Queues Booster add-on.	Included Through the Customer Engagement Pack add-on.	Add-on or tier up Real-time dashboard needs a Dialpad Support or Sell license.	Included Live Manager Dashboard is listed on every NEXT plan.	Not published	Included Real-time queue and agent monitors with a heads-up display.	Add-on or tier up Wallboards are a Contact Center plan feature.	Included Real-time dashboards; one wallboard account free, extras cost more.	Included Talkdesk Live dashboards and wallboards.
Member performance dashboard	Included	Included Agent performance reports.	Included	Included Prebuilt Users dashboard in Business Analytics Essentials.	Included	Partial Office-level agent call leaderboard. Agent status reports need a contact center.	Included Agent Performance dashboard with per-agent utilization.	Included Analytics shows each member's call, message and conversation volumes.	Included Real-time agent monitoring and an Agents Performance report.	Partial Call reports by user. Agent performance board needs Contact Center.	Included Agent performance views included. Employee performance suite is an add-on.	Included Agents reports in Explore; Performance Management needs Elite.
Scheduled reports with automated delivery	Included	Included	Not published	Included Scheduled report subscriptions in Business Analytics Essentials.	Included	Included Analytics reports emailed daily, weekly or monthly.	Included Reports can be emailed weekly on a set day and time.	Partial A monthly analytics recap email. No custom report schedules documented.	Add-on or tier up Scheduled Reports start on the CX Advanced tier.	Included Call and message report boards emailed on a set cadence.	Included Recurring view exports emailed as CSV or PDF.	Included Explore reports can be scheduled for periodic email delivery.
Reporting without a separate add-on	Included	Included	Included	Partial Analytics Essentials included. Live queue reports and Pro cost extra.	Add-on or tier up Queue and engagement reports come with the Customer Engagement Pack add-on.	Partial Analytics and scheduled reports included. Live dashboards need Dialpad Support.	Included Dashboards and basic reports are on every NEXT plan.	Included Analytics and reporting are included on Business and Scale.	Partial Core reports included. SLA and traffic reports need CX Advanced.	Included Advanced call reports are built into CX.	Included Dashboards and historical reports included. Custom data warehouse is extra.	Included Live and Explore included; custom reports and dashboards need Elite.
Works with your tools
Microsoft Teams integration	Included Included at no cost.	Add-on or tier up Not included. Teams calling is a separate Unite for Teams plan.	Add-on or tier up Teams integration is on the Enterprise tier only.	Included Integrated telephony for Microsoft Teams on every tier.	Partial Embedded Teams app is free. Direct Routing is a paid add-on.	Included Listed for Pro. Dialpad Professional Services handles the setup.	Not available Not included in the NEXT plan table.	Not available Not included.	Partial Teams works as the agent phone through Business Voice.	Partial Embedded Teams app included. Teams Connector for native calling is paid.	Add-on or tier up Teams integration is a per-user monthly add-on.	Add-on or tier up Teams Connector is licensed per user, each month.
AI and transcription
AI voice agent	Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second.	Add-on or tier up AI Receptionist, billed in minute bundles.	Add-on or tier up AI Answering Service and AI Receptionist are add-ons.	Add-on or tier up AI Receptionist is a paid add-on.	Add-on or tier up Zoom Virtual Agent needs its own voice license.	Add-on or tier up Dialpad AI Agent is sold separately with conversation-based pricing.	Partial XBert listed. Billed per conversation.	Partial Sona included for about 10 calls a month. More costs extra.	Add-on or tier up Sonella AI, a separate product in beta for select customers.	Add-on or tier up AI Receptionist add-on, by the minute or in credit packages.	Partial Virtual agents use AI tokens; 250 tokens per org monthly included.	Add-on or tier up Autopilot AI agents are quoted separately under Talkdesk CXA.
AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems	Included Sage connects through MCP or an open connection, set up with you.	Not published	Partial Add-on AI service with calendar booking only.	Partial AI Receptionist add-on with CRM, calendar and Shopify connections.	Add-on or tier up Custom API actions on the Virtual Agent voice plan.	Add-on or tier up Agentic AI Agent, sold separately, runs CRM and calendar actions.	Partial XBert connects to HubSpot, Salesforce, Zoho and calendars, billed per conversation.	Partial Sona can create Jobber requests mid-call. No CRM or calendar lookups documented.	Add-on or tier up Sonella AI calendar and webhook functions, in beta.	Partial Add-on AI Receptionist books only through Xtime or athenaOne.	Partial Agentic virtual agents call data actions; metered with AI tokens.	Add-on or tier up Autopilot, quoted separately, uses CRM and order system integrations.
Real-time call transcription	Billed on usage Billed per minute only when used.	Not published	Not published	Included Live call transcripts, captions and notes through AI Assistant.	Partial Live captions on screen, not kept after the call.	Included Real-time transcripts on every Connect plan.	Partial Engage includes 200 AI transcription conversations.	Not published	Not published	Not published	Partial Live transcript in Agent Copilot, 40 AI tokens per user monthly.	Add-on or tier up Live transcription comes with the Copilot add-on.
Voicemail transcription	Included Free on every plan.	Included	Included	Included Visual voicemail with transcription and voicemail to email.	Included	Included Voicemail to email with transcription.	Included Voicemail with AI transcription is listed.	Included Every voicemail is transcribed.	Add-on or tier up Through Business Voice, billed per minute.	Included Voicemail to email with a text transcription.	Included In email notifications; fair use transcription minutes apply.	Included Listed in Voice Essentials key features.
Recorded call transcription	Billed on usage Billed per minute only when used.	Partial AI call recaps with a summary of recorded calls.	Partial Marked as included on Pro Plus, with pricing through sales.	Included Full call transcripts through AI Assistant for Phone.	Partial On demand, one recording at a time.	Included Searchable transcript and AI Recap after each AI-enabled call.	Partial Within Engage's 200 AI transcription conversations.	Included Recorded calls get transcripts, summaries and action items.	Add-on or tier up Speech Analytics transcripts need the CX Premium tier.	Included AI transcripts of recorded calls built into CX.	Partial Pooled 100 minutes per user monthly; overage is billed.	Add-on or tier up Through Interaction Analytics, a separately quoted CXA product.

Contact Center Pro

Contact Center Pro: the full contact center.

Contact Center Pro is everything in Lite plus queues with agent login, skills-based routing, supervisor monitor, whisper and barge, an omnichannel workspace for voice, email, chat, WhatsApp and Messenger, an outbound dialer from preview through predictive with dispositions, CSAT surveys and advanced reporting.

Compare with up to 3:10 plans checked against each vendor's own pages

CallSprout Contact Center Pro compared with Zoom Contact Center Premium, Genesys Cloud CX 2, Nextiva Professional
Capability	CallSprout Contact Center Pro	Zoom Contact Center Premium	Genesys Cloud CX 2	Nextiva Professional	Talkdesk CX Cloud Elite	RingCentral RingCX Standard	Dialpad Support Essentials	Intermedia Contact Center Elite	Sangoma CX Premium	GoTo Connect Contact Center	Ooma Enterprise Call Center
Channels
Voice, email and live chat in one agent workspace	Included	Included	Included	Included	Included	Included Voice and 20+ digital channels in one workspace.	Included Voice plus email, chat and other digital channels in one app.	Included Voice, email and webchat queues are included on Elite.	Included Voice, email and WebChat handled in the Web Agent UI.	Included Email channel needs your own SMTP relay account.	Add-on or tier up Call Center plan is voice. UJET omnichannel is sold separately.
SMS in the agent workspace	Partial 200 messages per user each month are included; more on your quote.	Included	Included	Included	Included	Included SMS is one of the digital channels.	Add-on or tier up SMS channel listed, but inbound SMS is a paid Support add-on.	Included SMS queues are included on Elite.	Included SMS and MMS on the Premium tier.	Included SMS and MMS channels on inbox queues.	Partial Business texting included. Contact center SMS comes through UJET.
WhatsApp and Facebook Messenger	Included	Included	Billed on usage Metered with Genesys AI tokens beyond the monthly pool.	Add-on or tier up Social media channels are listed on Premium.	Partial Talkdesk's pages list it as both included and an add-on.	Included WhatsApp messaging and voice, and Facebook Messenger, are listed.	Included Both are Digital Engagement channels, included on Essentials.	Partial WhatsApp queues included; Facebook Messenger is not published.	Partial WhatsApp and Telegram. Facebook Messenger is not listed.	Included WhatsApp, Facebook and Instagram Messenger channels included.	Not published
Unified history across channels	Included	Included	Included	Included	Included	Partial Cross-channel interaction history panel is in beta, by request.	Included Conversation History shows a contact's voice and digital sessions.	Partial Prior messaging conversations shown; cross-channel history is not published.	Partial Prior conversations shown per channel, plus call history by number.	Included Agents see a history of all linked interactions per contact.	Add-on or tier up Customer journey context comes with the UJET pairing.
Video or co-browse as a customer channel	Not available Video meetings are for your team, not an inbound customer channel. No co-browse.	Included	Partial Co-browse is on CX 2. Video as a customer channel is not published.	Not published	Not published	Included Co-browse in web chat; chats can escalate to video.	Not published	Not published	Not published	Included Co-browsing from chats. Plan details also list Flip to Meeting.	Not published
Outbound
Outbound dialer included in the tier	Included Preview through predictive, with dispositions.	Included	Included	Included	Not published	Included Voice broadcast, preview, progressive and predictive dialing.	Included Power Dialer with campaigns, included on every Support tier.	Included Power dialing is included on Elite; other modes not published.	Partial Agent-dialed outbound queues. No automated dialer is documented.	Included Preview and agentless dialing with list management.	Not available Not in the plan list; UJET connects third-party dialers.
AI and operations
AI voice agent	Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second.	Add-on or tier up Zoom Virtual Agent is a separate license.	Billed on usage Metered with Genesys AI tokens beyond the monthly pool.	Add-on or tier up XBert is sold as a separate add-on.	Not published	Add-on or tier up AI Receptionist or partner virtual agents are add-ons, through sales.	Add-on or tier up Dialpad AI Agent is sold separately with conversation-based pricing.	Add-on or tier up AI Receptionist runs on AI Agent minutes bought in bundles.	Add-on or tier up Sonella AI, separate and in beta. CX bots are text only.	Add-on or tier up AI Receptionist add-on, by the minute or in credit packages.	Add-on or tier up AI Receptionist is a sales-quoted add-on on Enterprise.
AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems	Included Sage connects through MCP or an open connection, set up with you.	Add-on or tier up Zoom Virtual Agent add-on with custom API actions.	Billed on usage Data actions for virtual agents, metered with AI tokens.	Partial XBert, a separate product, lists CRM and calendar connectors.	Add-on or tier up Autopilot, sold separately, supports MCP and API skills.	Add-on or tier up Not in Standard. AIR Pro connects custom APIs through OpenAPI imports.	Add-on or tier up Agentic AI Agent, sold separately, runs CRM and calendar actions.	Not published	Add-on or tier up Sonella AI calendar and webhook functions, in beta.	Partial Add-on AI Receptionist books only through Xtime or athenaOne.	Partial Add-on AI service with calendar booking only.
Quality management and screen recordingScorecards, evaluations and calibration	Not available	Add-on or tier up Included on the Elite tier.	Included	Partial Screen recording is included. Quality scorecards have no published tier.	Included	Partial Screen recording included. AI Quality Management on Professional or add-on.	Partial Screen capture included. Quality Management is an add-on on Essentials.	Partial Screen recording included; AI Evaluator quality scoring is an add-on.	Partial QA assessments and speech analytics. Screen recording is not listed.	Add-on or tier up AI Quality Management is an add-on. No screen recording listed.	Partial Desktop activity tracking and voice analytics. No scorecards listed.
Workforce managementForecasting and scheduling	Not available	Add-on or tier up Included on the Elite tier.	Add-on or tier up Included on CX 3.	Add-on or tier up Included on Premium.	Included Listed in Elite. Talkdesk's plan comparison also sells it as an add-on.	Add-on or tier up AI Workforce Management on Elite, or a paid add-on.	Add-on or tier up Included on Premium. An add-on on Essentials.	Partial Scheduling on Elite; forecasting through outside tools such as Calabrio.	Not published	Not published	Not available Not listed; UJET connects third-party workforce tools.
Knowledge managementSuggested articles during an interaction	Not available	Add-on or tier up Through AI Expert Assist, an add-on on Premium.	Billed on usage Metered with Genesys AI tokens beyond the monthly pool.	Not published	Not published	Partial Searchable script knowledge base. AI suggestions need Professional or an add-on.	Add-on or tier up AI Assistant knowledge answers need the Live Coach add-on.	Add-on or tier up In-call article suggestions need the AI Advanced add-on.	Partial Agent FAQ bot via Google Dialogflow; Google subscription not included.	Not published	Not published

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