Tour of the Communicator window and sidebar

Communicator has a sidebar on the left, a bar across the top, and a main area that changes with the tab you pick. This page shows what each part does.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

The sidebar

The sidebar tabs take you to the parts of the app, such as Voice for calls, Team Chat and Contacts. Which tabs you see depends on what's turned on for your extension and your company's services. Voice is always first and Settings is always last.

Some tabs may only appear when your company has the matching service. For example, the Dashboard tab with ring group wallboards comes with Contact Center Lite and Contact Center Pro. CallSprout support turns on Contact Center Lite for your company, and turns the dashboard on for each person your admin names (see watch your groups with the ring group dashboard). If the Dashboard tab is missing, ask your admin. If another tab is missing, ask your admin to check with CallSprout support.

The top bar

• Search. Find people from anywhere in the app. See Find people fast with search and favorites.
• Dialpad icon. Opens Quick Call, a small dialpad you can use from any tab.
• Help menu. Has the logs viewer you may need when you report a problem. See Read the call quality panel and send logs to support.
• Your profile picture. Opens your profile menu.

Your profile menu

Select your profile picture to open it.

• Personal information. Select your avatar to upload a new picture or go back to the default.
• Status. Select the status indicator on your avatar to pick how you appear to coworkers.
• Phone DND. Turns Do Not Disturb on or off for calls. While it's on, a banner at the top has a Switch to available button. See Set your status, custom message and Do Not Disturb.
• Your user portal. Opens your user portal in a browser tab. You sign in there separately.

Choose which tabs show

1. 1
   Step 1:

   Open the tray

   Open the sidebar customization tray.
2. 2
   Step 2:

   Add a tab

   Drag a tab from the tray into the sidebar.
3. 3
   Step 3:

   Remove a tab

   Drag a tab out of the sidebar.
4. 4
   Step 4:

   Reorder your tabs

   Drag tabs up or down. Voice and Settings can't move.

Unread badges keep updating on tabs in both the tray and the sidebar.