Stay reachable, even on your clients' worst day.
Capture every claim and policy call, route urgent matters fast, and keep working from the office, the road, or a disaster site.
The storm passes and the phones do not stop
The front moves through overnight and by morning every policyholder in three counties is calling at once. A tree came down on a roof, a basement is flooding, a car is totaled in the driveway. Your adjusters are already out in the field walking damage, your office lines are jammed, and the policyholders who cannot get through are the ones having the worst day of their year.
Claim volume does not arrive evenly. It spikes hard right when your people are stretched thinnest, and a missed call in that moment is a policyholder left feeling abandoned when they needed you most.
A CallSprout AI Voice Agent answers the surge no matter how high it climbs. It captures claim and policy calls, routes urgent claims to the right adjuster, and runs live queues during business hours with an auto attendant after. Backed-up infrastructure keeps you answering through the surge, and every conversation is documented with transcripts and recordings for the file.
The risk and claim signals across your book live in the policy data, not on the phone. Our sister company Ereos builds custom AI for insurance carriers and agencies on its Watchtower platform.
- Claim surges after a storm
- Missed calls when agents are in the field
- After-hours coverage for urgent claims
AI built for insurance.
The features that matter most for your calls.
Backed-up infrastructure keeps you answering through outages and surges.
Live queues during business hours, auto attendant after, urgent claims to the right adjuster.
Transcripts and recordings for every policy and claim conversation.
What the AI agent handles for your team
The claim and policy calls that surge when your people are in the field.
- Capturing claim and policy calls
- Routing urgent claims to the right adjuster
- Running live queues by day and an auto attendant after hours
- Documenting every call with transcripts and recordings
- Covering call surges after a storm or event
- Taking follow-up messages for agents on the road
To see how a claim surge gets absorbed, watch the AI Voice Agent take a claim call and capture the details while your adjusters are still in the field.
The reason it holds up when every policyholder calls at once is the redundant infrastructure behind the platform, built to keep answering through the spike.
Works with your agency management system
Sage screen-pops the insured and logs the call and AI summary to the account, including first notice of loss after hours. Book a call to see it connected to your system.
Answered before you ask.
- Can it keep up when claims surge after a storm?
- Yes. Backed-up infrastructure and on-demand lines let the agent answer a flood of claim calls at once, so policyholders are not left with a busy signal when volume spikes.
- What about calls missed while adjusters are in the field?
- The agent answers the calls your team cannot, captures the claim or policy details, and routes anything urgent to the right adjuster, so field work no longer means missed calls.
- How are urgent claims handled after hours?
- During business hours calls run through live queues; after hours an auto attendant takes over and routes urgent claims to the adjuster on call while documenting everything else.
- Is every call documented for the file?
- Yes. The agent captures transcripts and recordings of every policy and claim conversation, so you have a complete record for the file and follow-up.
- Do we need to replace our phones?
- No. CallSprout is cloud based and runs on the desk phones, computers, and mobile devices your agents and adjusters already use.
When the risk signal is in the policy data, not the phone
CallSprout keeps you reachable through every surge. When you want AI that reads across your policy and claims systems to flag rising risk, claim status, and the cases that need an adjuster's attention first, that is what our sister company Ereos builds. Its Watchtower platform connects to the systems your team already runs and turns policy and claims data into signals your adjusters can act on.
Schedule a discovery call with EreosReady to modernize insurance calls?
Start a free trial or hear the AI Voice Agent live.