Communicator desktop and web

Install, sign in and get work done in Communicator NEXT on your computer and Communicator for the web.

For app users

Install Communicator NEXT on Windows or MacDownload and install CallSprout Communicator NEXT on a Windows or Mac computer, launch it for the first time, and get ready to sign in with your work email.
Sign in to Communicator (password, SSO, two step)Sign in to CallSprout Communicator with your work email and password, reset a forgotten password, and learn how single sign-on and two step verification fit in.
Tour of the Communicator window and sidebarLearn where things live in CallSprout Communicator: the sidebar, the top bar, your profile menu and quick call, and how to choose which tabs show.
Make, transfer, park and conference callsPlace calls from Communicator, then add people, transfer, park, pick up a coworker's call or start a conference, all from the call screen.
Use softphone, desk phone or cell for callsChoose which device Communicator uses for your calls, move a call to another device while you're on it, and decide what happens when a second call comes in.
Set your status, custom message and Do Not DisturbShow coworkers whether you're free, busy or away, add a custom message, and use Phone DND in Communicator to stop calls from ringing while you focus.
Pick which number you call fromChoose the caller ID that people see when you call from Communicator, hide your number, and decide whether the app asks every time or remembers your pick.
Voicemail in CommunicatorListen to new and old voicemail in CallSprout Communicator, spot urgent messages, call back, and move or delete messages from your computer or browser.
Find people fast with search and favoritesSearch for coworkers and contacts from anywhere in Communicator with a keyboard shortcut, narrow results by department, and star the people you call most.
Company, department and personal contactsSee how contacts work in Communicator: who can see which contacts, how to find coworkers and outside contacts, and how to add or edit a contact.
Use a headset with CommunicatorPick your microphone, speakers and ringing device in Communicator, and see examples of headsets that can control answer and hang up from their buttons.
Read the call quality panel and send logs to supportOpen the call quality panel during a Communicator call, understand the rating and the four numbers, and collect logs and details to send to CallSprout support.
Ringtones, startup, language and themeChange how Communicator rings, starts, looks and speaks: ringtone, startup behavior, language and theme, plus the Busylight and other settings in the app.
Click to dial from web pagesCall a number on a web page with one click. Add the Click to Dial browser extension from inside Communicator, and fix a blank page after you click.
Use remote keypad entry to type a caller's digits into a formOn contact center plans, let a caller press digits on their keypad and have them typed into a form on your screen. Communicator NEXT on Windows or Mac only.
Use Communicator in a browserOpen Communicator for the web in your browser with nothing to install, learn what it needs to place calls, and see how it differs from Communicator NEXT.
Sync status with your calendar and schedule from OutlookLet Communicator change your status during Outlook appointments, and schedule or cancel video meetings from Outlook on Windows, where your version supports it.
Let your AI assistant read your calls and chats (early access)Connect an AI assistant on your computer to CallSprout Communicator NEXT so it can read your chats, call history and meetings. An early access feature.

Still stuck? Contact support

Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.