Three plans.

✓Included$Billed on usage+Add-on

Prices exclude taxes and regulatory fees, including E911 and surcharges. See our Terms.

Estimates assume every call is the average length you enter, so your invoice can differ, especially when some calls are shorter than 30 seconds. Sage is billed by the second after the free first 30 seconds of each call. AI Transcription is billed per minute of call audio. Excludes taxes, fees, and your plan and add-on charges.

• +Communicator softphone appsYour business line on a computer, a phone or a browser. An add-on on Business and Contact Center Pro, and included with Contact Center Lite.▾

  • Make and take calls on your business number from the desktop app, the Communicator GO mobile app or a web browser. One license covers all three.
  • On Business, add the Communicator Business Core Edition for the people who use it. The price is on the Business plan card.
  • Contact Center Lite includes the Communicator NEXT desktop and web apps and Communicator GO in the seat price.
  • Every Contact Center Pro seat needs the CX Pro Agent Edition or the CX Pro Agent Supervisor Edition. The Supervisor Edition adds the supervisor panel. Both run on desktop, web and mobile, and the web app has fewer agent and supervisor tools than the desktop app.
  • Use it alongside desk phones, or instead of them. The Microsoft Teams integration is included on every plan at no charge.
• +CRM integration, including smart routingYour CRM connected to your phones, set up by our team and priced on your quote.▾

  • Works with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Zendesk Sell (through August 31, 2027), SugarCRM, SuiteCRM, Odoo and Vtiger, plus custom connections to your own software.
  • Matches the caller to their record by phone number or email, so your team sees who is calling.
  • Logs each call with notes, plus recording and transcript links, to the record automatically.
  • Routes callers on what your CRM knows, such as sending a key account straight to their rep.
  • Our team connects your CRM and builds and tests the routing rules with you.

  Learn more →
• +Additional local numbersMore numbers for locations, departments or campaigns.▾

  • Add local numbers in the area codes you need, including in 50+ countries.
  • Bring the numbers you already have; we handle the port for you.
  • Send each number to a person, a group or Sage.
  • On Contact Center Lite and Contact Center Pro, local presence dialing shows the number that matches the area code you call.

  Learn more →
• +Branded caller IDShow your business name when you call.▾

  • Displays your business name on outbound calls to supported phones.
  • Helps people recognize your call before they decide whether to answer.
  • Billed as a separate line on your quote.

  Learn more →
• +Toll-free numbersA national number your customers can call at no cost.▾

  • Toll-free numbers for sales lines, support lines and ads.
  • Route them like any other number, to people, groups or Sage.
  • Inbound toll-free minutes are metered per minute, at the rate under Usage.
• +SMS business messaging200 messages per user each month are included. More are metered per message.▾

  • Text customers from your business number in the Communicator apps.
  • Every plan includes 200 messages per user each month. Inbound and outbound texts both count toward it.
  • Messages past the included 200, SMS or MMS, are metered at the rate under Usage.
  • Carriers require 10DLC registration before business texts can be sent, and carrier fees may apply. We walk you through it.
• +FaxUnlimited faxing, from a fax machine or from your inbox.▾

  • Keep a fax machine with an analog fax line.
  • Or go paperless with eFax: send and receive faxes by email and online.
  • Unlimited faxing on either option.
• +Video meetingsSmall meetings are included. Unlimited meetings are an add-on.▾

  • Every plan includes video meetings of up to 3 participants and 45 minutes.
  • The Meetings add-on removes the 3-participant and 45-minute limits.
  • Meet from the same app you call from.
• +E911 service, required for every accountEmergency calling with your location attached.▾

  • Sends a registered address with every 911 call, so responders know where to go.
  • CallSprout support registers the address for each number. Tell us when a phone moves.
  • Required on every account.
• +Call recording archiving beyond the standard windowKeep call recordings longer than the standard window.▾

  • Every plan records calls and keeps recordings for the standard 30-day window.
  • Archiving keeps recordings in long-term storage beyond that window.
  • Useful when your industry or your own policies call for longer records.

Priced on your quote.