Simple pricing
Three plans.
Pick the plan that fits how your team takes calls. Every plan includes unlimited US calling. Sage is optional, and when she answers, the first 30 seconds of every call are free and the rest is billed by the second.
Save about 20% by paying annually
Business
$18.49/user/mo
Billed annually. $22.95/user/mo billed monthly.
A full business phone system for your whole team, with Sage ready when you want her.
- Included: Unlimited US local and long distance calling
- Included: Voicemail with transcription
- Included: Transfers, conferencing, and call routing
- Included: Enhanced ring groupsPrioritized, sequential, or parallel ringing with escalation and overflow
- Included: Live call monitoring
- Included: Microsoft Teams integration
- Included: SMS business messaging200 messages per user each month
- Included: Video meetingsUp to 3 participants and 45 minutes
- Add-on: CRM integration and CRM-smart routingFree for your first 12 months
- Billed on usage: Sage AI voice agentFirst 30 seconds of each call free, then $0.39/min, billed by the second
- Add-on: Communicator desktop, mobile and web apps
New
Contact Center Lite
$27.49/user/mo
Billed annually. $34.95/user/mo billed monthly.
Everything in Business, plus the visibility a busy front desk or small team needs.
- Included: Everything in Business
- Included: Live wallboards
- Included: Member performance dashboard
- Included: Scheduled reports with automated delivery
- Included: Local presence dialingLocal numbers are billed as an add-on
Omni Channel
Contact Center Pro
$75.49/agent/mo
Billed annually. $94.95/agent/mo billed monthly.
Everything in Lite, plus a full contact center for agents and supervisors.
- Included: Everything in Contact Center Lite
- Included: Call queues with agent login, wrap-up, and queue position
- Included: Skills-based routing
- Included: Supervisor monitor, whisper, and barge
- Included: Omnichannel agent workspaceVoice, email, live chat, WhatsApp, and Messenger. SMS channel billed separately.
- Included: Outbound dialer with dispositionsPreview, progressive, power, and predictive
- Included: CSAT surveys and advanced reporting
IncludedBilled on usageAdd-on
Weighing other providers? See how CallSprout compares →
Usage
Unlimited US calling. Pay only for what you meter.
Sage and AI Transcription come with every plan and are metered only as you use them. Inbound toll-free minutes are the only metered calling.
Sage AI voice agent$0.39/min
The first 30 seconds of every call are free.
AI Transcription$0.0198/min
Live and recorded call transcription. Voicemail transcription is always free.
Inbound toll-free minutesPer minute, on your quote
Calls to your toll-free numbers. Local and long distance US calling is unlimited.
Sage is billed by the second after the free first 30 seconds, with no rounding and no usage minimums. AI Transcription and toll-free minutes are billed per minute.
Add-ons
Available on every plan.
Don't pay for what you don't need. Add these only for the people and lines that use them, as separate lines on your quote. Select any item to see what it includes.
Communicator desktop, mobile and web appsYour business line on a computer, a phone or a browser, only for the people who use them.
- Make and take calls on your business number from the desktop app, the mobile app or a web browser.
- Chat with coworkers, see who is available, and transfer calls from the same app.
- Use it alongside desk phones, or instead of them.
- The Microsoft Teams integration is included on every plan at no charge.
CRM integration, including CRM-smart routingFree for your first 12 months, then priced on your quote.
- Works with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Zendesk Sell, SugarCRM and more.
- Matches the caller to their record by phone number or email, so your team sees who is calling.
- Logs each call with notes, plus recording and transcript links, to the record automatically.
- Routes callers on what your CRM knows, such as sending a key account straight to their rep.
- Free for the first 12 months of service, then billed as an add-on on your quote.
Additional local numbersMore numbers for locations, departments or campaigns.
- Add local numbers in the area codes you need, including in 50+ countries.
- Bring the numbers you already have; we handle the port for you.
- Send each number to a person, a group or Sage.
- On Contact Center Lite and Contact Center Pro, local presence dialing shows the number that matches the area code you call.
Branded caller IDShow your business name when you call.
- Displays your business name on outbound calls to supported phones.
- Helps people recognize your call before they decide whether to answer.
- Billed as a separate line on your quote.
Toll-free numbersA national number your customers can call at no cost.
- Toll-free numbers for sales lines, support lines and ads.
- Route them like any other number, to people, groups or Sage.
- Inbound toll-free minutes are metered per minute, at the rate on your quote.
SMS business messaging200 messages per user each month are included. More are priced on your quote.
- Text customers from your business number in the Communicator apps.
- Every plan includes 200 messages per user each month.
- Higher volumes are priced on your quote.
- Carriers require 10DLC registration before business texts can be sent, and carrier fees may apply. We walk you through it.
FaxUnlimited faxing, from a fax machine or from your inbox.
- Keep a fax machine with an analog fax line.
- Or go paperless with eFax: send and receive faxes by email and online.
- Unlimited faxing on either option.
Video meetingsSmall meetings are included. Unlimited meetings are an add-on.
- Every plan includes video meetings of up to 3 participants and 45 minutes.
- The Meetings add-on removes the 3-participant and 45-minute limits.
- Meet from the same app you call from.
E911 service, required for every accountEmergency calling with your location attached.
- Sends a registered address with every 911 call, so responders know where to go.
- Each phone or user has a dispatchable location that your team keeps up to date.
- Required on every account.
Call recording archiving beyond the standard windowKeep call recordings longer than the standard window.
- Every plan records calls and keeps recordings for the standard 30-day window.
- Archiving keeps recordings in long-term storage beyond that window.
- Useful when your industry or your own policies call for longer records.
Priced on your quote.
Still deciding? Let Sage call you and show you exactly how it sounds.
Questions
Frequently asked.
- Is there a free trial?
- Yes. Start a free trial with no hardware required. A trial does not obligate you to buy service.
- Can I bring my own devices?
- Yes. CallSprout works with standard desk phones you already own. The Communicator desktop, mobile and web apps are available as an add-on, and the Microsoft Teams integration is included on every plan at no charge.
- What is included in each plan?
- Business includes unlimited US local and long distance calling, voicemail with transcription, call routing, enhanced ring groups, live call monitoring, the Microsoft Teams integration, 200 text messages per user each month, and video meetings of up to 3 participants and 45 minutes, with Sage available and billed on usage. Contact Center Lite adds live wallboards, a member performance dashboard, and scheduled reports. Contact Center Pro adds call queues with agent login, skills-based routing, supervisor monitor, whisper, and barge, an omnichannel agent workspace, and an outbound dialer. Softphone apps, CRM integration (free for your first 12 months), extra numbers, more texting, fax, unlimited video meetings, and E911 service are add-ons, priced on your quote.
- Is there a lower rate for lightly used phones?
- Yes. Minimal Use extensions, for phones that make and take only a few calls, are provided at a discounted rate. Ask us and we will add them to your quote.
- What does usage cost?
- Sage is $0.39 per minute after the first 30 free seconds of each call, billed by the second. AI Transcription of calls is $0.0198 per minute, and inbound toll-free minutes are billed per minute at the rate on your quote. Voicemail transcription is free.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. You pay for Sage only where it answers, and the first 30 seconds of every call are free.
- How does billing work?
- A per-seat price billed monthly, or annually at a lower rate, under your Services Agreement, plus any metered usage. You can add seats anytime, and a removed seat is billed through the end of the current monthly billing cycle.
Ready when you are.
Start a free trial or talk to our team about getting set up.