Export or email call history

You can take call history out of the admin portal as a spreadsheet file, send call details by email, or print them. For call totals over a period, use the call summary instead.

Some labels in your portal or apps may look slightly different from this guide.

Download a CSV file

1. 1
   Step 1:

   Open call history

   Go to Reports, then CDR.
2. 2
   Step 2:

   Search for the calls you want

   Set the dates and any filters, then select the search icon. Find a past call in call history explains each filter.
3. 3
   Step 3:

   Download

   Select Download CSV. The file holds the calls your search returned, and you can open it in a spreadsheet app.

Email call details

1. 1
   Step 1:

   Pick the calls

   Search call history, then tick the calls you want to send.
2. 2
   Step 2:

   Select Email

   Select Email and type the address that should get the details.
3. 3
   Step 3:

   Choose what to send

   Read the next prompt carefully. OK sends every call on the current page. Cancel sends only the calls you ticked, and it doesn't stop the email.

"The page" means the rows on screen right now, not every result of your search. How many rows a page holds is a call history setting, and you can type a page number to jump to another page. For every result at once, download a CSV file instead.

Print a call

Tick a call and select Print. A print window opens with that call's details.

Get totals for a period

The call summary adds up your calls instead of listing them one by one.

1. 1
   Step 1:

   Open the summary

   Go to Reports, then CDR Summary.
2. 2
   Step 2:

   Choose a date range

   Set the Date Range you want totals for.
3. 3
   Step 3:

   Group the totals

   Set Group by to Whole range, Quarterly, Monthly or Yearly.

For counts by day or by user, see see call statistics by day, user and number.

What to expect

• Export only covers what's still in call history, which goes back 1 year. Export anything you need to keep longer. See how long are recordings, voicemail and faxes kept?
• Users can export their own calls from their user portal.

Don't see this option? Contact support and we'll set it up for you.