Admin: numbers and call flow

Route your phone numbers through menus, ring groups and business hours.

For admins

How does a call travel through your system?Follow an outside call from your phone number through business hours, phone menus and ring groups to the person who answers, and where it goes if nobody does.
Change where a phone number ringsEach company phone number sends its calls to one destination. See the destinations you can pick and what to send CallSprout support to change where one rings.
Set business hours and after hours routingTell your phone system when you're open, where calls go when you're closed, and how lunch breaks, weekends and holidays fit into the same schedule.
Add holiday closuresClose your phone lines on holidays and other special dates, choose where those calls go, and load a full year of closures at once from a spreadsheet.
Open or close early with a star code or buttonSwitch your phone lines to closed or open for the rest of the day from any desk phone, then go back to your normal business hours schedule when you're ready.
Build your main phone menu (auto attendant)Record a greeting, create a phone menu, map each key to a person, team or voicemail box, and point your main number at it so callers can pick where to go.
Which phone menu type should you use?Compare the phone menu types in the admin portal, from a standard press 1 menu to longer codes, PIN access and meeting dial-in, and pick one for each line.
Add a dial by name directory to your menuLet callers reach a coworker by spelling their name on the keypad. Set up a directory key in your phone menu and choose how names are searched and read back.
Offer callers a language choiceGive callers a phone menu in their own language by pairing two menus, one per language, each with a key that switches the caller over to the other one.
Build a phone menu visually with the menu tree builderLay out a phone menu as a list of actions and key choices in the menu tree builder, then check it on the read only tree graph before callers use it.
How do PIN protected access lines work?Learn what a PIN protected access line is, when a company might use one, and what to tell CallSprout support when you ask them to set one up for you.
Create a ring group and choose how it ringsPut a team behind one number so a single call rings everyone, or rings members in turn. Set the members, ring order, ring time and where unanswered calls go.
What happens when nobody answers a ring group?See where a ring group sends a call after its last pass, how to route it to voicemail or another team, and how to keep calls out of members' personal voicemail.
Show which number or menu a call came fromAdd a short label to incoming caller ID so whoever answers knows the call came in on the sales line, a ring group or a menu option, and still sees the caller.
Route specific callers or area codes to a different placeSend calls from one caller, or from every number that starts with the same digits such as an area code, to a different user or menu. Support sets it up for you.
Create a conference room with PIN and host controlsSet up an audio conference room people dial into, protect it with a PIN, choose who runs the call as host, and decide how the room behaves when people join.
Use AI voice agents in your call flowSet up a Sage AI voice agent that talks with callers, transfers them or ends the call, send calls to it, and review what it said on each call.

Still stuck? Contact support

Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.