Calling from your desk phone

Make, transfer, park and pick up calls, and set up forwarding and do not disturb.

For end users

Transfer a call (blind and attended)Pass a caller to a coworker from your desk phone, either straight away or after you've introduced the call, using your phone's keys or a star code.
Park a call and pick it up anywherePut a call in a parking slot so you or a coworker can pick it up from any phone on your system, and learn what happens if nobody does.
Answer a coworker's ringing phonePick up a call that's ringing on someone else's phone from your own desk, either anywhere in your pickup group or on one specific extension.
Forward your calls (and which method to use)Send your calls to another extension or your cell phone with a star code or your user portal, and see why your desk phone's own Forward key may not work.
Ring your desk and cell phone together or in orderUse group hunt to ring several phones at once, or follow me to try them one after another, so you don't miss calls when you're away from your desk.
Use Do Not DisturbStop your phone ringing with a star code or your user portal, send calls to voicemail or another number while you're busy, and set it to switch off by itself.
Block a caller or anonymous callsStop a specific number or callers who hide their caller ID from reaching you, and choose what those callers hear instead.
Hide or change the number you call fromHide your caller ID on an outgoing call, show it again, or call out from another company number your admin has allowed for you.
Start or join a conference callDial in to your company's conference room by its number, enter the PIN, run the call as the host and use the in-call menu.
Page coworkers and use intercomMake an announcement over coworkers' phone speakers, page one phone or a whole paging group, or start a two way intercom call.
Use speed dial codesCall the numbers you use most with a short code from your desk phone, using your own speed dial list or the codes your company shares.
Record a call on demand, and pause recordingStart recording a call from your desk phone part way through, pause and resume recording while a caller shares sensitive details, and play your recordings back.
Log in to a shared hot desk phoneSign in to a shared desk phone with your extension and PIN so it rings and dials as you, and what happens to your usual phone while you do.
Make a call from a PIN protected shared phonePlace an outside call as yourself from a shared phone in a lobby, break room or warehouse by entering your personal PIN.

Still stuck? Contact support

Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.