Use a headset with Communicator

Plug in a headset and choose it in Communicator. Some headsets can also answer calls and mute from their own buttons, if you turn that on.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Choose your audio devices

1. 1
   Step 1:

   Connect your headset

   Plug it in or pair it with your computer.
2. 2
   Step 2:

   Open Audio settings

   Select Settings, then Audio.
3. 3
   Step 3:

   Pick your devices

   Choose your microphone, your speakers and the device that rings when a call comes in. You can use different devices for each.
4. 4
   Step 4:

   Test it

   Use the test buttons next to each device, if your version has them, then place a call.

In the web app, the same choices are under Preferences, then Audio. You may also be able to change devices during a call from the sound button in the call window.

Turn on button control

Some versions list headset integration options on the Audio page. Turning one on lets your headset's buttons answer, hold and similar actions. You may see choices for Poly (Plantronics), Jabra, EPOS Sennheiser, Yealink and VT. If you use Poly, the Plantronics Hub program needs to be running on your computer.

Examples of headsets with button control

These are examples of models the app has listed for button control. The list may not match every version of the app, and it isn't a promise that a model works for you. If your model isn't here, ask support whether button control works with it.

Jabra appears as a choice in some versions, but no Jabra models are on our list. Ask support before you buy one for button control.

Troubleshooting

• Your headset's buttons do nothing. Check that you turned on the matching integration, and for Poly that Plantronics Hub is running. If it still fails, contact support.
• People say you sound poor. See Read the call quality panel and send logs to support.