Terms of Service
Last updated 2026-10-22
These Terms of Service are an agreement between you and VoIP Ease, LLC, doing business as CallSprout ("CallSprout," "we," "us"). They govern your use of our website and, together with your signed Services Agreement, your use of our cloud phone and communications services and the Sage AI voice agent. By using the site or the services, you agree to these terms.
Your Services Agreement comes first
Paid CallSprout service is provided under a written Services Agreement and the Service Proposal attached to it. If anything in these terms conflicts with your signed Services Agreement or Service Proposal, the signed document controls, but only for the specific provision that conflicts. These terms apply in full to use of our website, to free trials, and to anything your signed documents do not address.
Acceptance of these terms
By accessing our website or using our services, you agree to these Terms of Service and to our Privacy Policy at /legal/privacy. If you are using the services on behalf of a business, you confirm that you are authorized to bind that business to these terms.
The services
CallSprout provides cloud phone service, voicemail, call routing, contact center features, and an AI voice agent named Sage. Other services, including softphone apps, additional and toll free numbers, business text messaging, fax, video meetings, call recording archiving, and E911 service, are available and are billed as listed on your Service Proposal. Features, plans, and pricing are described on the site and may change over time.
Term, cancellation, and renewal
Your signed Services Agreement sets the length of your initial term and when it begins, any rescission period, how and when you may cancel, any early termination fee, and how your agreement renews. Those terms can differ from one customer to another, so your Services Agreement is the place to check them. If you have a question about your term, contact us using the details at the end of these terms.
Adding and removing seats
You can add seats at any time, and new seats are billed from the day they are added. You can also remove seats during your term. A removed seat stays active and billed through the end of the current monthly billing cycle, and the removal takes effect at the start of the next cycle. Removing seats does not end your Services Agreement.
Free trials
We may offer a free trial for the period and features we confirm with you in writing. A trial is provided as is, does not obligate you to buy service, and ends at the close of the trial period unless you sign a Services Agreement. Paid service and your term begin only under a signed Services Agreement.
Billing, taxes, and fees
Recurring charges are billed in advance, monthly or annually as your Services Agreement states, and your first invoice may be prorated. Usage charges are billed in arrears. Invoices are due within 10 days. Overdue amounts accrue interest at 1.5 percent per month or the highest rate the law allows, whichever is less, and you are responsible for reasonable costs of collection. Prices do not include applicable taxes, regulatory and E911 fees, surcharges, toll free usage, international calling, or shipping, which are added to your invoice.
Calling plans and usage
Business extensions include unlimited local and long distance calling within the United States for normal business use. Inbound toll free minutes are metered and billed per minute at the rate on your Service Proposal, and international calling is billed separately. Unlimited calling does not cover autodialing, traffic pumping, call or SMS reselling, or other use that is not ordinary business calling. Outbound dialer features in contact center plans must be used in line with applicable law. If usage is far outside normal business patterns, we will contact you and may move the excess usage to metered rates or suspend the affected service.
Sage and AI features
Sage, our AI voice agent, is billed by the second only when it handles a call, at the rate posted on our pricing page, with the first 30 seconds of each call free. AI Transcription of calls is billed per minute at the posted rate. AI output, including answers, summaries, transcripts, and actions taken in connected systems, can contain errors. You are responsible for reviewing AI output before relying on it and for how you configure the agent, including its instructions, greetings, and the systems it may access.
Recording, consent, and caller notices
Recording laws differ by state and country, and some require the consent of every party to a call. You are responsible for deciding whether to record calls, for giving any required notices, and for obtaining any required consent. You are also responsible for any notice to callers that they are speaking with an automated or AI voice where the law requires one, and for following the Telephone Consumer Protection Act and similar laws for any outbound calls and messages you place.
Business text messaging
Text messaging from business numbers requires carrier registration, including 10DLC brand and campaign registration for local numbers, before messages can be sent. Registration and carrier fees may apply. Carriers decide whether to approve a registration and may filter or block messages. Our SMS Terms at /legal/sms-terms also apply.
Emergency calling and 911
Cloud phone service handles emergency calls differently from a traditional landline. 911 calls depend on power, internet connectivity, and an accurate registered location, and may not work during a power or internet outage, if your network fails, or if a device is moved without updating its location. You must register an accurate physical location, including the floor or suite where it helps responders, for every line and device, and update it before a device is used somewhere new. You must tell everyone who uses the service about these limits, place a notice on or near each phone that may be used to call 911, and keep another way to reach emergency services. CallSprout is not responsible for the actions of emergency call centers or for failures caused by an inaccurate location, an outage, or other causes outside our control.
Your phone numbers
Numbers you port to us or that we assign to you stay yours to port to another provider, subject to carrier rules. Porting a number away does not cancel your Services Agreement or the charges owed under it, and any outstanding balance remains payable.
Acceptable use
You agree to use the services lawfully. You will not send unlawful, harassing, or fraudulent communications, make illegal robocalls, or send unlawful text messages, and you will comply with applicable telecommunications and messaging rules and carrier requirements. You will not disrupt, reverse engineer, or misuse the services or the network.
Suspension
We may suspend service if invoices go unpaid after notice, if we reasonably believe the service is being used unlawfully or in a way that threatens our network or other customers, or if a carrier or authority requires it. We will restore service once the issue is resolved. Charges continue to accrue during a suspension caused by nonpayment or misuse.
Equipment
Equipment we provide that you did not buy remains our property. You agree to return it if we ask and to stop using it when your service ends.
The Sage demo
When you ask for a Sage demo, our AI voice agent places a call to the number you provide so you can hear the product. The demo call may be recorded and transcribed so we can show you a recap. You should submit only a number you are authorized to use.
Disclaimers
Except as stated in your signed Services Agreement, the services are provided on an as is and as available basis, and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Limitation of liability
To the fullest extent permitted by law, CallSprout is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim is limited to the amount you actually paid us for the specific service that gave rise to the claim. These limits do not apply to liability for gross negligence, willful misconduct, or death or bodily injury caused by our acts or omissions.
Disputes and governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute arising out of or relating to these terms or the services will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. Judgment on an award, and any action to enforce these terms or seek urgent relief, may be brought in the state courts in Palm Beach County, Florida, or the United States District Court for the Southern District of Florida.
Changes to these terms
We may update these terms from time to time. When we do, we will revise the date at the top of this page. Updates apply to website use and new orders from that date. They do not change the terms of a signed Services Agreement during its current term unless both parties agree in writing.
Contact us
Questions about these terms can be sent to support@callsprout.com, by mail to CallSprout, 400 Columbia Dr # 105, West Palm Beach, FL 33409, or by phone at 844-889-8647.