Find people fast with search and favorites

The search bar finds people from any tab. Favorites keep the people you contact most one click away.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Search

1. 1
   Step 1:

   Open search

   Select the search bar at the top, or press Ctrl+K on Windows or Cmd+K on a Mac.
2. 2
   Step 2:

   Type what you know

   Enter a name, extension or email. Matching text is highlighted, and the clear button resets the search.
3. 3
   Step 3:

   Choose a department

   Use the dropdown at the top right of the results. It starts on All Departments, and you can search within the dropdown.
4. 4
   Step 4:

   Act on a result

   Hover a result to see call, chat and video call buttons. Right-click it for the full menu.

Each result shows the person's name, extension, email and status message. The tabs let you look in Internal contacts, External contacts, Chat and SMS. Internal contacts is the one that opens first. If a department has few matches, an Other section shows people from the rest of your company.

You can move through results with the up and down arrow keys, press Enter to pick one, and press Escape to clear the department search. Drag the bottom handle of the panel to make it taller. Communicator remembers the height when you restart it.

Add a favorite

Favorites can be coworkers or outside contacts.

1. 1
   Step 1:

   Find the person

   Search for them, or open them in Contacts.
2. 2
   Step 2:

   Star them

   Select the star next to their name, or right-click and choose Add to Favorites.

To remove a favorite, use the same star, or select it on the Favorites tab. The number of favorites you can keep is capped at a set number. If you go over, the app shows a notice.

See your favorites

Open Contacts and select the Favorites tab next to Internal and External. Switch between a list view, which shows presence, numbers and department, and a grid of cards. If your favorites look out of date, select the refresh button.

What to expect

• Favorites are stored on the server. After a refresh they appear in both CallSprout Communicator NEXT and the web app.
• Your company's favorites feature may need a newer system version. If you don't see the star or the tab, ask your admin or contact support.