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Step by step guides for your CallSprout phones, apps and admin portal.
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Start with what you do
I make and take calls
Desk phone basics, voicemail, star codes and your user portal.
I use the apps
Communicator on your computer, browser, phone and in Teams.
I run our phone system
Users, numbers, call flow, recordings and reports.
I work in the contact center
Agent and supervisor guides for Contact Center Lite and Pro.
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All topics
- Getting startedWhat you have on CallSprout, who does what, and where to begin.8 articles
- Calling from your desk phoneMake, transfer, park and pick up calls, and set up forwarding and do not disturb.14 articles
- VoicemailCheck messages, set your greetings and get voicemail by email.8 articles
- Your user portalManage your own settings, messages and call history from the web.9 articles
- Communicator desktop and webInstall, sign in and get work done in Communicator NEXT on your computer and Communicator for the web.18 articles
- Communicator GO (mobile)Take your business line with you on your phone.9 articles
- Communicator in TeamsMake and take CallSprout calls inside Microsoft Teams.7 articles
- Texting, fax and chatSend texts, faxes and chat messages from your CallSprout apps.9 articles
- Video meetingsStart, join and run CallSprout video meetings.8 articles
- Admin: users and phonesAdd and change users, extensions and desk phones for your company.15 articles
- Admin: numbers and call flowRoute your phone numbers through menus, ring groups and business hours.17 articles
- Admin: greetings and hold musicRecord greetings and choose what callers hear on hold.5 articles
- Admin: recordings, reports and live monitorFind recordings, run call reports and watch calls as they happen.11 articles
- Admin: contacts and integrationsShare company contacts and connect CallSprout to the tools you use.9 articles
- Emergency callingHow 911 works on your phones and apps, and how to get your addresses updated.6 articles
- Contact center: ring group agents (Lite)Run a small contact center on enhanced ring groups with Contact Center Lite.8 articles
- Contact center ProQueues, agents, the dialer and omnichannel on Contact Center Pro.22 articles
- Troubleshooting and networkFix common call problems and get your network ready for voice.8 articles
- ReferenceStar codes, terms and requirements in one place.6 articles
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