Calls on mobile: transfer, park, record and switch device

While you're on a call in Communicator GO, the screen has Mute, Speaker and Hold. Hold plays your company's hold music. Everything else lives in the options menu.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Transfer a call

1. 1
   Step 1:

   Open the options menu

   Select Options, then Transfer Call.
2. 2
   Step 2:

   Pick who gets the call

   Choose a favorite, a coworker or a contact, or type an extension or outside number.
3. 3
   Step 3:

   Choose how

   Select Direct to send the caller over at once, or Attended to speak to the person first.

Park a call

Select Options, then Park Call. The app lists the parking lots available to you and how many slots are free in each. Full lots are grayed out. Choose a lot, select Park, and the app confirms where the call went.

To get a parked call back, open the Parked Calls screen. You can show all parked calls or only yours. Select the pickup button next to the one you want.

Record a call

Select Options, then Start Call Recording. You can pause, resume or stop recording from the same place. An indicator shows while recording is on. Park and recording on demand are on for every user.

Recording laws vary by state. Your company is responsible for any notice and consent they require.

Move the call to another device

Select Options, then Switch Device. You can send the call to your desk phone, your computer app, the mobile app or a number from your list of phone numbers. To pull a call onto your phone instead, see Move a call between your desk, computer and phone.

More in the menu

• Invite adds people so the call becomes an instant conference.
• Keypad opens the dial pad for menus that ask for a number.
• A second incoming call shows on the call screen. If you answer it, your first call goes on hold.