Which CallSprout app should I use?
- Audience: App users
- Add-on: Communicator apps
Last updated
You can take CallSprout calls on a desk phone or in an app. Pick the one that fits where you work. You can use more than one.
This feature needs the Communicator apps add-on on your account. See plans and pricing
Your desk phone doesn't need an app. CallSprout Communicator NEXT on your computer, Communicator for the web and Communicator GO come with the Communicator apps add-on, which your company turns on for the people who use them. Communicator in Teams is included on every plan. Ask CallSprout support to turn it on for your company. Your admin can tell you which of these you have.
Pick by how you work
| Option | Best when | Where it runs |
|---|---|---|
| Desk phone | You work at a desk and want a regular phone. | The phone on your desk. No app needed. |
| Communicator NEXT | You want calls, chat, voicemail and contacts on your computer. | Windows and Mac computers. You install it. |
| Communicator for the web | You can't install software, or you share a computer. | A web browser at proxy.callsprout.com/webapp/login. Nothing to install. |
| Communicator GO | You want your business line on your cell phone. | iPhone and Android phones. |
| Communicator in Teams | Your team spends the day in Microsoft Teams. | A tab inside Microsoft Teams. Included on every plan once CallSprout support turns it on. |
The Microsoft Teams integration features described on this page require an active, permitted connection to Microsoft Teams. Availability depends on that system's supported APIs and permissions.
On Contact Center Pro, Communicator for the web is at /webapp/login on your company's own callsprout.com address, which CallSprout gives you. Communicator in Teams on a mobile phone also needs Communicator GO.
Use more than one
Many people use several options. For example, you might use Communicator NEXT at work and Communicator GO when you're out. In Communicator you can move a call to another of your devices while you're on it. During a call, select Switch Device and choose where the call should go.
Contact center apps
On Contact Center Pro, agents and supervisors use the agent and supervisor panels in the older Communicator desktop app for now, and CallSprout support sets it up. They're moving to Communicator NEXT soon. On Contact Center Lite, the ring group dashboard is in Communicator NEXT. What each plan and add-on includes shows what each plan adds.
If an app you expect is missing
Your admin or CallSprout sets up each person's apps. If you can't find the app you need, ask them to check your account. Once it's ready, follow the first day checklist to sign in and test it.
Related articles
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.