Admin: contacts and integrations
Share company contacts and connect CallSprout to the tools you use.
Press slash to jump to search. Use the up and down arrows to move through results and Enter to open one.
For app users
For admins
- Company, department and private contactsLearn how your shared contacts work in the admin portal: the three contact types, who can see and change each one, and how to add a single contact.
- Import and export contactsAdd many contacts at once from a CSV file, fix rows that fail, and export your contacts to a file. Includes the exact columns your file needs.
- Sync your Microsoft 365 directory into contactsBring your Microsoft 365 directory into your company contacts: prepare an app in Microsoft, enter its details in the admin portal and choose how often it syncs.
- Which CRMs can I connect, and what do I get?See which CRMs connect to CallSprout today, what the integration does for your calls and your team, how it's billed, and what you need before you set it up.
- Set up a CRM integrationConnect your CRM in the admin portal, sign in with an integration account, choose which calls get logged, and give your users access with the right permissions.
- Route callers by CRM dataBuild a routing rule that looks up each caller in your CRM and sends them to the right person, team or recording, then test it before real calls reach it.
- Pop a web page or record on incoming callsHave Communicator open a web page, such as the caller's record in a browser based system, when a call rings, is answered or ends, with call details filled in.
- Send call events to your own appsCreate a webhook that sends call events, like a call starting, ending or leaving a voicemail, to a web address your own app or automation tool listens on.
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.