Send a fax from Communicator

You can send a fax from your computer without a fax machine. Communicator has a Fax module where you add a document, fill in who it's for and watch it go out.

This feature needs the Communicator apps add-on on your account. See plans and pricing

This feature needs the Fax add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

Send a fax

1. 1
   Step 1:

   Open Fax

   Select the Fax module in the left navigation. If you don't see it, fax may not be turned on for you. Ask your admin or contact support.
2. 2
   Step 2:

   Add your document

   Choose the file. It can be a PDF, PS or EPS file.
3. 3
   Step 3:

   Enter the details

   Fill in the recipient and the sender information. Pick the Caller ID to send from and the resolution.
4. 4
   Step 4:

   Add a cover page if you want one

   Enter the cover page details and a custom message.
5. 5
   Step 5:

   Send the fax

   Send it and follow the live progress. Each document shows whether it succeeded or failed.

Find your faxes

Fax History lists the faxes you sent and the ones you received, and you can switch between the two views. Faxes you sent by email show there too. New faxes trigger a notification. From the list you can search, filter and sort, then view, download, print or resend a fax.

Set your defaults

Open Settings, then Modules, then Fax. You can set a default comment for each Caller ID, and it's added to every fax you send from that number. You can also set the sender details that go on the cover page: phone, email, company and fax number. You can change any of them on a single fax when you send it.

What to expect

Fax is an add-on, so it's available only if your company has it. This page covers the app. Faxing by email works differently. See Send a fax by email and Receive faxes by email. For a fax machine, ask your admin or contact support.

Troubleshooting

• A fax shows as failed. Check the number and send it again from Fax History. If it keeps failing, contact support.