Forwarding and caller ID from the GO dashboard

The dashboard is the home screen of Communicator GO. It puts your status, today's calls and your most used settings in one place.

This feature needs the Communicator apps add-on on your account. See plans and pricing

Some labels in your portal or apps may look slightly different from this guide.

What's on the dashboard

• Profile. Your name, extension, photo and status.
• Today's calls. A count of your calls for the day.
• Recent calls. Your last three calls.
• Call options and voicemail. Call forwarding, callback, caller ID and a shortcut to your voicemail.
• Favorites. Up to ten of your favorite contacts.
• Quick actions. Start a conference, a new chat or a text message, and join, schedule or start a video meeting. Chat, texting and meetings show up only if your account has them.

A feedback link sits at the bottom.

Set call forwarding or caller ID

1. 1
   Step 1:

   Open the dashboard

   Select the dashboard in the app.
2. 2
   Step 2:

   Find Call options and voicemail

   Look for the card with call forwarding and caller ID.
3. 3
   Step 3:

   Choose the option

   Select Call forwarding or Caller ID and make your change.

These options match the call settings in your user portal. For what each forwarding choice does, see Forward your calls. For caller ID, see Hide or change the number you call from.

If you don't see forwarding or caller ID, your admin hasn't turned them on for you. Don't see this option? Contact support and we'll set it up for you.

Change your status

On Android, select the arrow on the dashboard, or use the drawer menu or your profile. On iPhone, open your profile from the bottom bar or from More.

Pick a status, add a message if you like and choose how long it lasts. The standard statuses are Available, Busy, Do Not Disturb and Away. You can't add a custom message to those, but your admin can create other statuses that allow one. The duration choices include a few hours, the rest of the day, a few days, or until you change it.