Sign in to your user portal

Your user portal is a web page where you manage your own voicemail, call settings and call history. You sign in with the email address and password that belong to your extension.

Some labels in your portal or apps may look slightly different from this guide.

Before you start

You need the email address on your extension and your password. Your admin sets both up for you. Your password is not your voicemail PIN, so don't try the PIN here.

Sign in

1. 1
   Step 1:

   Open your user portal

   Go to proxy.callsprout.com in your browser. On Contact Center Pro, use your company's own callsprout.com address instead, which CallSprout gives you.
2. 2
   Step 2:

   Enter your email address

   Type it in the Email field.
3. 3
   Step 3:

   Enter your password

   Type it in the Password field.
4. 4
   Step 4:

   Select Login

   Select Login.
5. 5
   Step 5:

   Set a new password

   The first time you sign in, the portal asks you to choose a new password. Pick one only you know.

Your password is the same one you use in CallSprout Communicator NEXT on your computer, so changing it in one place changes it in the other.

If two step verification is on for your account, the portal also asks for the code from your authenticator app. If your company offers its own sign in option on this page, choose that instead of typing a password.

New to CallSprout? Your first day on CallSprout: a checklist covers what to set up after you sign in.

Change your email, password or PIN

1. 1
   Step 1:

   Open My Details

   After you sign in, select My Details.
2. 2
   Step 2:

   Make your change

   Edit E-mail, Password or PIN.
3. 3
   Step 3:

   Save

   Select Save.

Your email is also your sign in name, so use the new address next time. The PIN is the one your phone asks for when you check voicemail or use features that need verification. If the email field is locked, ask your admin.

Don't see this option? Contact support and we'll set it up for you.

If you can't sign in

• Check that you're using your email address and your password, not your PIN.
• Make sure you're signing in with the email address on your own extension, not an admin login.
• If you've forgotten your password, ask your admin or contact support.