Log in and out as an enhanced ring group member

On some enhanced ring groups, group calls reach you only while you're logged in. Log in when you're ready to answer, and log out before a break so the calls go to your teammates.

Logging in and out of ring groups works on every plan. Contact Center Lite adds live wallboards, a member performance dashboard, scheduled reports with automated delivery and Smart Callback.

Log in or out of all your groups

1. 1
   Step 1:

   Log in

   From your phone, dial *200. This logs you in to every enhanced ring group you're a member of.

2. 2
   Step 2:

   Log out

   When you step away, dial *201. This logs you out of all of them.

Log in or out of one group

Add the group's number after the code. For example, if your Support group's number is 4100, dial *200 then 4100 to log in to that group only, and *201 then 4100 to log out of it. Your other groups stay as they were. Ask your admin for your groups' numbers.

What to expect

• Logging in matters only on groups where your admin has turned on member login. On other groups, calls reach you whenever your phone is free.
• After each call, your admin may give you a few seconds of wrap up time before the next group call rings.
• Before a caller connects, you may hear a short message your admin chose, or the caller's wait time.
• If the phone system restarts, you may find yourself logged back in to your groups. Before you leave for the day, check that you're logged out.
• On Contact Center Lite or Pro, if you have the ring group dashboard in CallSprout Communicator NEXT, its Members tab shows whether each member is logged in. See watch your groups with the ring group dashboard.