Your calls, with a brain.
AI is built into the CallSprout phone system, not bolted on. Sage answers your calls, transcription puts conversations in writing, and smart routing gets each caller to the right person. Turn on what you need, where you need it.
- AI Voice AgentSage answers calls 24/7, captures the details and transfers to your team.
- Live transcriptionCalls become text as people talk, and Sage alerts your team mid-call.
- Call & voicemail transcriptsRead recorded calls and voicemails, and search every call by what was said.
- Smart routingSend callers to the right person based on what your CRM knows.
- Connect your toolsLet Sage look things up and book in the software you already use.
Sage answers your calls, day and night
Sage is our AI voice agent. It answers in the tone you set, holds a real conversation, and captures each caller's name, number and reason for calling. When a person should take over, Sage transfers the call with those details attached. After every call it handles, you get a summary in your inbox.
Meet Sage- Answers every call, 24/7, in the tone you set.
- Books and moves appointments when connected to your scheduling system.
- Transfers to your team with the caller's details and reason.
- Caller
- Maria Lopez
- Reason
- Quote for a roof repair
- Booked
- Thursday 2:00 PM
- Next step
- Estimator to call back
Sage reads along while the call is happening
Turn on live transcription for an extension, ring group or queue, and calls there turn into text as people talk. Sage watches for the moments you pick, like a customer who is thinking about canceling or a competitor's name, and alerts the right person while the caller is still on the line.
See live transcription- Alerts go to Microsoft Teams, Slack, text message or email.
- A running summary lets a supervisor catch up on any live call.
- Each call is scored against your checklist and tagged when it ends.
Read your calls instead of replaying them
Recorded calls are turned into searchable text, so you can read what was said instead of listening back. Sage searches across every transcribed call, shows the sentiment of each one, and scores calls against the standards you set. Voicemails arrive in your email written out, free on every plan.
Learn about transcripts- Search every call by what was said, with sentiment, scoring and reports from Sage.
- An AI summary for any transcribed call, whether Sage or your team took it.
- With the CRM add-on, each call is logged to the record with links to the recording and transcript.
Get each caller to the right person
CallSprout looks up each caller in your CRM and routes the call on what it finds, so key accounts ring their own rep and everyone else follows your normal call flow. Callers can also key in an account number, or tell Sage what they need in their own words.
See how smart routing works- Works with 10 CRMs, including Salesforce and HubSpot, plus custom connections.
- Looks callers up by phone number, or by an account, member or ticket number.
- Our team builds the rules with you and tests them before go-live.
Give Sage your real data
Connect Sage to your CRM, calendar or practice software, and it can check an account, find an open time or book the appointment while the caller is still on the line. Sage connects through MCP, the standard that lets AI agents work with business software. If your software doesn't have an MCP server yet, we can build one.
See what you can connect- Already have an AI agent on a platform like Retell? Keep it, with CallSprout as the phone system.
- Early access: let your own AI assistant read your chats, call history and meetings.
- Send call activity and live transcripts to the software you build on.
Booking and calendar features work through your existing scheduling system and depend on that system offering a compatible API. Availability varies by provider.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Turn on what you need, where you need it.
Every AI feature is optional, and our team sets it up with you.
Turn Sage on per user, department, ring group, queue or phone number, and leave it off everywhere else.
Sage hands the call to your team when a person should take over, with the reason already noted.
We map your call flow, connect your tools and test everything with you before it goes live.
Lines with live transcription record their calls, and we can set up an announcement at the start.
Voicemail transcription, call transcription and Sage can each be turned off when you don't want them.
Sage and AI Transcription come with every plan, so there's no second AI company to sign up with.
Pay only for the AI you use.
Sage and AI Transcription are on every plan, and you pay for them only when they run.
The first 30 seconds of every call are free.
Live and recorded call transcription. Voicemail transcription is always free.
Inbound and outbound texts both count toward the 200 messages per user included each month. This rate applies past that.
Sage is billed by the second after the free first 30 seconds of each call, with no rounding and no usage minimums. AI Transcription is billed per minute. CRM integration, including smart routing, is an add-on priced on your quote.
Questions about AI on CallSprout
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
- What's the difference between live transcription and call transcripts?
- Live transcription turns a call into text while it's happening, so Sage can alert your team before the call ends. It's in early access and works on extensions, ring groups and queues. Call and voicemail transcripts are for reading a conversation back once it's over.
- Does Sage need my CRM or calendar to work?
- No. Sage can answer, capture the caller's details and transfer calls on its own. Connecting your CRM, calendar or practice software lets it look things up and book appointments while the caller is on the line. See what you can connect.
- Will callers know they're talking to AI?
- Sage introduces itself as an AI assistant when you set it up that way, and you control the greeting.
- Who sets up the AI features?
- Our team does. We map how your calls should flow, connect the tools you use and test the setup with you before it goes live. When something needs to change later, our support team makes the change.
- What do Sage and transcription cost?
- Sage is $0.39 per minute after the first 30 free seconds of each call, billed by the second. AI Transcription of calls is $0.0198 per minute, and inbound toll-free minutes are $0.03 per minute. Inbound and outbound texts both count toward the 200 messages per user included each month, and each text past that is $0.03 per message, SMS or MMS. Voicemail transcription is free. See pricing.