Privacy Policy
Last updated 2026-06-09
This Privacy Policy explains what information CallSprout collects when you use our website and our cloud phone and communications services, how we use it, and the choices you have. CallSprout is a business communications provider based in West Palm Beach, Florida.
Information we collect
We collect information you give us, such as your name, business name, email address, phone number, and anything you write in a form or send to our team. As a communications provider, we also process the service data needed to carry and manage your calls and messages, including call detail records, recordings and transcriptions where enabled, voicemail, and message content. We collect basic technical data automatically, such as IP address, device and browser type, and how you use the site.
How we use information
We use information to provide and operate our services, to respond to your requests, to place the Sage demo call when you ask for one, to bill for service and usage, to keep our network secure, to improve what we offer, and to meet legal and regulatory obligations. We do not sell your personal information.
Call recording and transcription
Our service can record and transcribe calls, including the Sage demo call, where you or your account enable those features. You are responsible for meeting any notice or consent requirements that apply to call recording in your jurisdiction. Recordings and transcriptions are processed to deliver the feature you requested, such as voicemail to text and call transcription.
Mobile information and SMS
If you give us your mobile number to request a call or a booking link, we use it only to contact you about CallSprout. We do not share or sell mobile information or SMS opt in data to third parties or affiliates for marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms at /legal/sms-terms.
How we share information
We share information with service providers that help us run our business, such as telephony and network carriers, the AI model providers that power the voice agent and transcription, payment and billing processors, and customer support tools. These providers may use the information only to perform services for us. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information.
Cookies and analytics
Our site uses cookies and similar technologies to operate the site, remember preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings.
Data retention and security
We keep information for as long as needed to provide the service, meet legal and tax obligations, resolve disputes, and enforce our agreements, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect information, though no method of transmission or storage is completely secure.
Your choices and rights
You can ask us to access, correct, or delete your personal information, and you can opt out of marketing messages at any time. Depending on where you live, you may have additional rights under laws such as the California and other state privacy laws. To make a request, contact us using the details below.
Children
Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page, and we will make significant changes clear on this page.
Contact us
Questions about this policy can be sent to info@callsprout.com or by mail to CallSprout, 400 Columbia Dr # 105, West Palm Beach, FL 33409. You can also reach us at 844-889-8647 or through our contact page.