Admin: users and phones

Add and change users, extensions and desk phones for your company.

For admins

Add a new userCreate a new user in the admin portal: pick the device, set the extension number, name and email, check the passwords, then send the user their setup email.
Add many users at once from a CSV fileAdd a whole team in one pass: copy settings from an existing user, fill in the CSV template or the on-screen list, upload it and check the results report.
Reset a user's app or phone passwordSet a new app and user portal password or a new desk phone password for one of your users, and learn which password does what before you change it.
Resend a welcome email and QR codeSend a user their setup details again, show the QR code that sets up Communicator GO, and change what the welcome email says for your whole company.
Suspend a user instead of deleting themStop a user's calls without losing their extension and settings, using the Active, Not Active and Suspended statuses, and know when deleting makes more sense.
Copy an existing user's settings to a new userSet up a new user from a coworker's setup with Copy As New, or use one user as a template when you add several people at once, then change what's personal.
Ring time, call waiting and simultaneous callsChange how long a user's phone rings before the call goes unanswered, turn call waiting off, and limit how many calls one user can have at the same time.
Block international or premium calls for a userWhat calling permissions do, how they block some kinds of numbers or ask for a PIN first, and what to send CallSprout support to change them for a user.
Turn call recording on or off for a userRecord every call for one user, or stop recording them, choose whether callers hear a recording notice, and find out where the recordings end up afterward.
Control which apps and app features each user getsWhat the Communicator app editions and app features are, and what to send CallSprout support to change which apps and features each user or team gets.
Organize your directory by departmentCreate departments like Sales or Billing and put each user in one, so coworkers are grouped by team in the Communicator contact list and search.
Set up call pickup groupsLet coworkers answer each other's ringing phones by putting users in call groups and pickup groups, and turn on call pickup so the star codes work.
Create a paging groupSet up a paging group so one person can announce through many desk phone speakers at once, and choose one way or two way, quiet mode and auto answer.
Get shared hot desk and PIN phones set upHow hot desk phones and PIN protected shared phones work, what to send CallSprout support to set them up, and the settings you manage yourself.
Set up busy lamp, park and speed dial keys on desk phonesProgram a desk phone's line keys to watch a coworker's line, park calls, dial a speed dial or star code, or show whether your business is open or closed.

Still stuck? Contact support

Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.