Keep freight moving, wherever your team is.
Route dispatch and customer calls to any device, capture every booking, and keep partners in sync.
The dispatch call that fell into the gap
A shipper calls to move up a pickup, but it lands while your dispatcher is walking out to the yard and the office phone just rings at an empty desk. The driver who could have grabbed that load is fifty miles down the interstate with no way to know the call ever came in. The load goes to a competitor, and nobody finds out until the shipper mentions it on the next call.
Freight does not wait for someone to get back to the desk. Calls slip through the gap between the office and the road, coordinating drivers, partners, and customers eats the day, and dispatch gets buried whenever volume peaks.
A CallSprout AI Voice Agent answers every call and routes it to the right person on any device, whether your dispatcher is at the desk, in the yard, or on a phone. It captures bookings, helps keep drivers and partners in sync, and scales up the moment volume spikes, so a missed dispatch call stops being a missed load.
The load board holds signals that a phone call alone never will. Our sister company Ereos builds custom AI for carriers and logistics teams on its Watchtower platform.
- Calls missed between the office and the road
- Coordinating drivers, partners, and customers
- Dispatch overload during peak demand
AI built for transportation.
The features that matter most for your calls.
Reach dispatch and drivers on any device, anywhere.
Send every call to the right person or queue automatically.
Add lines instantly when volume spikes.
What the AI agent handles for your operation
The dispatch and customer calls that fall through the cracks between office and road.
- Routing dispatch and customer calls to any device
- Capturing bookings and load details
- Helping coordinate drivers and partners
- Scaling lines up during peak demand
- Covering calls after hours
- Documenting calls for the record
Picture that dispatch call that used to die on an empty desk. Now the AI Voice Agent captures the load details, then routes the job to whoever can move on it.
Getting that call to the right person, on whatever device they are holding, is the job of smart routing, whether your dispatcher is at the desk, in the yard, or on the road.
Answered before you ask.
- What about calls missed between the office and the road?
- The agent answers every call and routes it to the right person on whatever device they are using, so a call no longer dies on an empty desk while your team is in the yard or on the road.
- Can it help coordinate drivers and partners?
- Yes. Smart routing sends each call to the right person or queue and captures the booking details, which keeps dispatch, drivers, and partners working from the same information.
- Can it keep up when volume spikes?
- CallSprout adds lines instantly when demand peaks, so the agent can handle a surge of dispatch and customer calls at once instead of letting them pile up.
- Can our team take calls from anywhere?
- Calls follow your team to any device under a bring-your-own-device setup, so dispatch and drivers stay reachable whether they are at the office, in the cab, or at a terminal.
- Do we need special phone hardware?
- No. CallSprout is cloud based and runs on the phones and computers your team already uses, so there is nothing new to install.
When the smarter dispatch is in the data, not the call
CallSprout makes sure dispatch calls reach the right person fast. When you want AI that reads across your TMS and load data to surface the next best move, the truck running empty, or the lane that needs covering, that is what our sister company Ereos builds. Its Watchtower platform connects to the systems your operation already runs and turns dispatch and load data into signals your team can act on.
Schedule a discovery call with EreosReady to modernize transportation calls?
Start a free trial or hear the AI Voice Agent live.