Getting started
What you have on CallSprout, who does what, and where to begin.
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For end users
- Welcome to CallSprout: what you have and where to startA quick tour of your CallSprout phone system: your extension, voicemail, user portal and apps, who changes what, and where to go next in this help center.
- Your first day on CallSprout: a checklistSign in to your user portal, set your PIN, check your voicemail, set up your app if you have one, and test your audio so you're ready for calls.
- What each plan and add-on includesSee what comes with Business, Contact Center Lite and Contact Center Pro, which services are add-ons, and which are billed by usage.
For app users
For admins
- First steps for your phone system adminWhat to do first as your company's CallSprout admin: sign in, secure your login, learn the admin portal, and know what stays with CallSprout support.
- Sign in to the admin portalSign in to your CallSprout admin portal, change your password, turn on two step verification, and fix a code that won't work.
- Find your way around the admin portalA tour of the admin portal layout: the left menu, the account menu, standard and advanced views, and why you might not see every section.
- How extension numbers work on your accountWhat an extension is, why every extension on your account has the same number of digits, and why that length can't be changed later.
Still stuck? Contact support
Our team in West Palm Beach can walk you through it. Tell us your name, your company and what you were trying to do.