Every call, in writing.
CallSprout turns your recorded calls into searchable text with an AI summary, so you can find what was said without replaying the recording. Voicemails come to your email already written out.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Read the call instead of replaying it
Once our team turns on AI Transcription for your account, your recorded calls are turned into text. Open a call in your call history and its Transcription tab shows the conversation, so you can check what was promised, settle a question about an order, or catch up on a call you missed.
- Covers the extensions, ring groups and queues you record.
- Transcribe every recorded call, or only the calls you ask for.
- Admins see every transcript, and we can let each user read their own.
The short version of every call
Any transcribed call can get an AI summary, whether Sage took the call or someone on your team did. The summary sits beside the transcript, so a manager can see why someone called and how it ended in a few lines.
- Created right after the transcript, or when you ask for one.
- Works on calls your team answers, not only on Sage's.
- Shown with the transcript in your call history.
Find any conversation by what was said
Sage, CallSprout's AI, works across all of your transcribed calls, not one at a time. Search for a word, a product or a customer's complaint, see the sentiment of each call, and have calls scored and graded against the standards you set. Reports show the trends across your team, so you know which calls need a second listen and where coaching would help.
- Search every transcribed call by what was said.
- See the sentiment of each call at a glance.
- Score and grade calls against your own checklist.
- Reports on trends across your team and your callers.
Voicemails you can read between meetings
Voicemails arrive in your email with the message written out, so you can skim them and decide which callers need a call back first. Voicemail transcription comes with every plan at no extra cost.
- The message and its text arrive in your inbox.
- Included on every plan.
- Can be turned off if you'd rather keep messages out of email.
One click from the customer record to the call
With the CRM integration add-on, each call is logged to the caller's record with notes and a link to the recording and transcript. The link opens the call in CallSprout, so your team goes from the customer's record to what was said in one click.
See supported CRMs- Logged to the matching record without anyone typing.
- Works with Salesforce, HubSpot, Zoho CRM and the other CRMs we support.
- Developers can also send transcripts to your own software.
How transcripts work on CallSprout.
Our team sets it up with you, and you only pay for the calls that get transcribed.
We turn on AI Transcription for your account and go over the options with you.
Only recorded calls are transcribed, so the lines you record are the lines you get transcripts for.
Call transcription is $0.0198/min. Voicemail transcription is free.
Call transcription and voicemail transcription can each be turned off.
Estimate your monthly usage.
Pick a service, then enter your call volume or your monthly minutes. The estimate updates as you type.
Every minute of call audio is billable. Voicemail transcription is always free. $0.0198/min
Estimated monthly cost, AI Transcription
$26.14
1,320 billable minutes × $0.0198 per minute
- Total monthly minutes
- 1,320
- Billable minutes
- 1,320
- Estimated monthly calls
- 440
- Free minutes
- 0
Estimates assume every call is the average length you enter, so your invoice can differ, especially when some calls are shorter than 30 seconds. Sage is billed by the second after the free first 30 seconds of each call. AI Transcription is billed per minute of call audio. Excludes taxes, fees, and your plan and add-on charges.
Questions about call transcripts
- Where do I read a call transcript?
- In your CallSprout call history. Open a recorded call and select its Transcription tab, where the AI summary appears too. Admins can see every call, and we can turn on access so each user can read the transcripts of their own calls.
- Are call transcripts emailed?
- No. Call transcripts stay in your call history. Voicemail transcripts are the ones that come by email.
- Which calls get transcribed?
- Recorded calls. Transcription can run on every recorded call, or only on the calls someone asks for from call history. The lines you record decide which calls can be transcribed, and our team sets it up with you.
- Can I search across all my calls?
- Yes. Sage lets you search your transcribed calls by what was said. It also shows the sentiment of each call, scores and grades calls against the standards you set, and reports on trends across your team.
- Do calls my team answers get an AI summary, or only Sage's?
- Any transcribed call can get an AI summary, whether Sage or a person took the call.
- How is this different from live transcription?
- Call transcripts are for reading a call after it ends. Live transcription turns a call into text while it's happening, so Sage can alert your team before the caller hangs up. Live transcription is in early access. See live transcription.
- Do I need to tell callers their call is recorded?
- Transcripts come from recorded calls, and recording rules vary by state and country. Many businesses play a short announcement at the start of the call, and we can set one up for you. This is general information, not legal advice. Read our guide to call recording laws by state.
- What does it cost?
- Call transcription is billed per minute at the AI Transcription rate of $0.0198/min. Voicemail transcription is free on every plan. See pricing.
Put every call in writing.
Book a demo to see transcripts and summaries on your own calls.