The Talkdesk alternative with your business phones built in.
CallSprout puts your business phones and your contact center on one platform, with unlimited US calling, a network built for 99.999% uptime, and Sage, an AI voice agent on every seat. Three posted plans, set up for you by a US-based team that picks up the phone.
Why teams choose CallSprout over Talkdesk
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Contact center tools, with the phones built in.
Talkdesk sells CX Cloud as contact center editions, with telco and usage fees on top. Its plan comparison lists Talkdesk Phone, its business phone system, as an add-on. The Microsoft Teams connector is licensed per user, and Autopilot, Talkdesk's AI agent, has no posted price.
CallSprout starts with the phones. Business includes unlimited US calling, enhanced ring groups, call recording, voicemail transcription, the Microsoft Teams integration and 200 texts per user. Contact Center Lite, where most call centers land, adds live wallboards, dashboards and scheduled reports. Contact Center Pro is the full contact center, with queues, skills-based routing, an omnichannel workspace and an outbound dialer. Sage is on every seat, free for the first 30 seconds of every call, then billed by the second.
We set it up for you. And when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Talkdesk
| How they compare | CallSprout | Talkdesk |
|---|---|---|
| AI voice agent | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | Autopilot, with no posted price or plan inclusion |
| Calling | Unlimited US calling on every plan | Telco and usage fees are billed on top of the edition price |
| Business phone system | Business is the phone system, and Lite and Pro build on it | Talkdesk Phone, listed as an add-on |
| Microsoft Teams | Included on every plan at no charge | Teams connector licensed per user, on top of a Talkdesk edition |
| Business texting | 200 messages per user each month on every plan | Not in Voice Essentials; texts are billed as usage |
| Live dashboards and reports | Live wallboards, a performance dashboard and scheduled reports from Contact Center Lite | Real-time dashboards on every edition; custom reporting on Elite |
| Support | A person on our team in West Palm Beach picks up | US-based support is a separate service, US Only Care |
Talkdesk details as of October 2026, from Talkdesk's published materials. Plans change often, so confirm with Talkdesk before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Talkdesk
Match the plan you would buy from Talkdesk with the CallSprout plan built for the same job.
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Talkdesk CX Cloud Voice Essentials
| Capability | CallSprout Contact Center Lite | Talkdesk CX Cloud Voice Essentials |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Queues with priority, longest-idle order, up to 10 at once, overflow exits. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Agent statuses, wrap-up timeout and wait-time messages. No queue position documented. |
| Live call monitoring | Included | Included Live Monitoring of calls from Talkdesk Live dashboards. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Included Talkdesk Live dashboards and wallboards. |
| Member performance dashboard | Included | Included Agents reports in Explore; Performance Management needs Elite. |
| Scheduled reports with automated delivery | Included | Included Explore reports can be scheduled for periodic email delivery. |
| Reporting without a separate add-on | Included | Included Live and Explore included; custom reports and dashboards need Elite. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Add-on or tier up Teams Connector is licensed per user, each month. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up Autopilot AI agents are quoted separately under Talkdesk CXA. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Autopilot, quoted separately, uses CRM and order system integrations. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Add-on or tier up Live transcription comes with the Copilot add-on. |
| Voicemail transcription | Included Free on every plan. | Included Listed in Voice Essentials key features. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Add-on or tier up Through Interaction Analytics, a separately quoted CXA product. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Talkdesk CX Cloud Elite
| Capability | CallSprout Contact Center Pro | Talkdesk CX Cloud Elite |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more are metered per message. | Included |
| WhatsApp and Facebook Messenger | Included | Partial Talkdesk's pages list it as both included and an add-on. |
| Unified history across channels | Included | Included |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview, progressive, power and voice messaging, with dispositions. | Not published |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Not published |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through your MCP server, or one we build for you. | Add-on or tier up Autopilot, sold separately, supports MCP and API skills. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Included |
| Workforce managementForecasting and scheduling | Not available | Included Listed in Elite. Talkdesk's plan comparison also sells it as an add-on. |
| Knowledge managementSuggested articles during an interaction | Not available | Not published |
Talkdesk details as of October 2026, from Talkdesk's published materials. Plans change often, so confirm with Talkdesk before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
All product names are trademarks of their respective owners. Comparisons are based on each company's published materials.
Where CallSprout pulls ahead of Talkdesk
Phones in the plan, AI on every seat, and a team that picks up.
Talkdesk lists its business phone system, Talkdesk Phone, as an add-on. On CallSprout, Business is the phone system, and Contact Center Lite and Pro are built on top of it.
Talkdesk posts no price for Autopilot, and Talkdesk Express bills its voice AI agent in 3-minute increments. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
Call us and a person on our team in West Palm Beach, Florida picks up. Talkdesk lists US-based support as a separate service, US Only Care.
We port your numbers, build your call flows and queues, set up Sage if you want it and train your team. Talkdesk Express is built for self-service setup.
Moving from Talkdesk is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayTalkdesk
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Talkdesk alternative?
- Yes. CallSprout gives you contact center tools with your business phones on the same platform. Business includes unlimited US calling, enhanced ring groups, call recording, the Teams integration and 200 texts per user. Contact Center Lite adds live wallboards, dashboards and scheduled reports, and Contact Center Pro adds queues, skills-based routing, an omnichannel workspace with WhatsApp and Messenger, and an outbound dialer. Support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for the AI agent?
- No AI subscription. Sage, our AI voice agent, is on every seat, and it's optional. The first 30 seconds of every call are free, and after that its usage is billed by the second. Sage can also look up and update your CRM, calendar or other systems during the call, through your MCP server if you have one, or one we build for you.
- Can our business phones and contact center be on one system?
- Yes. Business is the phone system, and Contact Center Lite and Contact Center Pro add the contact center tools on the same CallSprout platform, so your front desk and your agents work in one system.
- How hard is it to switch from Talkdesk?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Talkdesk account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows and queues, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
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See the comparison →Ready to switch from Talkdesk?
Start a free trial, or talk to a person on our team in West Palm Beach.