The Nextiva alternative with more in the seat, set up for you.
CallSprout covers the phone features you'd shop Nextiva for, with more in the starter plan, contact center prices you can read, and a team that sets it all up for you. Sage, our AI voice agent, is on every seat.
Why teams choose CallSprout over Nextiva
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
More in the seat, and we do the setup.
Nextiva prices its NEXT business plans and its contact center plans separately. NEXT Core, the starter plan, includes 100 texts per user each month. Supervisor monitoring is only on NEXT Scale, and the Microsoft Teams integration isn't part of any NEXT plan. On the contact center side, Professional and Premium are priced through sales.
CallSprout puts more in the seat. Business includes enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration and 200 texts per user, with Sage on every seat. Contact Center Lite, where most call centers land, adds live wallboards, a member performance dashboard and scheduled reports, with no add-on to buy. Contact Center Pro is the full contact center, and all three plans are posted on our pricing page.
We also do the setup. We port your numbers, build your call flows and train your team, and when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs Nextiva
| How they compare | CallSprout | Nextiva |
|---|---|---|
| Business texting | 200 messages per user each month, starting on Business | 100 per user each month on NEXT Core |
| Microsoft Teams | Included on every plan at no charge | Not included in the NEXT plans; listed as available on the contact center plans |
| Live call monitoring | Included on every plan | Supervisor monitoring only on NEXT Scale, the top NEXT plan |
| Setup and onboarding | We port your numbers, build your call flows and train your team | Dedicated onboarding team only on NEXT Scale; the professional services package is an add-on |
| Contact center pricing | Contact Center Lite and Pro prices are posted on our site | A starting price for Essential; Professional and Premium go through sales |
| AI voice agent | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | XBert on every NEXT plan, billed per conversation |
Nextiva details as of October 2026, from Nextiva's published materials. Plans change often, so confirm with Nextiva before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to Nextiva
Match the plan you would buy from Nextiva with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, live call monitoring, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to Nextiva NEXT Core
| Capability | CallSprout Business | Nextiva NEXT Core |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included Unlimited voice and video calling. |
| Auto attendant and call routing | Included | Included Simple IVR call routing. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Included Priority and skills-based routing. |
| Voicemail transcription | Included Free on every plan. | Included |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. Add the Communicator desktop, mobile and web apps only for the people who use them. | Partial Mobile app listed. Desktop app not stated. |
| Microsoft Teams integration | Included Included at no cost. | Not available Not included in the NEXT plan table. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 100 messages per user each month. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Included Unlimited video calling listed. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Add-on or tier up Digital fax add-on. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Partial XBert listed. Conversation packages sold separately. |
| CRM integration | Your choice Free for the first 12 months. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more. | Included Salesforce, plus built-in contact management. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards and scheduled reports. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to Nextiva NEXT Engage
| Capability | CallSprout Contact Center Lite | Nextiva NEXT Engage |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Included Ring all or one at a time in priority order, with overflow. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial ACD agent states and wrap-up. No queue-position announcement documented. |
| Live call monitoring | Included | Add-on or tier up Supervisor Monitoring is listed on NEXT Scale only. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Included Live Manager Dashboard is listed on every NEXT plan. |
| Member performance dashboard | Included | Included Agent Performance dashboard with per-agent utilization. |
| Scheduled reports with automated delivery | Included | Included Reports can be emailed weekly on a set day and time. |
| Reporting without a separate add-on | Included | Included Dashboards and basic reports are on every NEXT plan. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Not available Not included in the NEXT plan table. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Partial XBert listed. Billed per conversation. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial XBert connects to HubSpot, Salesforce, Zoho and calendars, billed per conversation. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Partial Engage includes 200 AI transcription conversations. |
| Voicemail transcription | Included Free on every plan. | Included Voicemail with AI transcription is listed. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Partial Within Engage's 200 AI transcription conversations. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to Nextiva Professional
| Capability | CallSprout Contact Center Pro | Nextiva Professional |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more on your quote. | Included |
| WhatsApp and Facebook Messenger | Included | Add-on or tier up Social media channels are listed on Premium. |
| Unified history across channels | Included | Included |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Not published |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview through predictive, with dispositions. | Included |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up XBert is sold as a separate add-on. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial XBert, a separate product, lists CRM and calendar connectors. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Partial Screen recording is included. Quality scorecards have no published tier. |
| Workforce managementForecasting and scheduling | Not available | Add-on or tier up Included on Premium. |
| Knowledge managementSuggested articles during an interaction | Not available | Not published |
Nextiva details as of October 2026, from Nextiva's published materials. Plans change often, so confirm with Nextiva before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
Where CallSprout pulls ahead of Nextiva
More in the seat, and a team that does the setup.
Business includes 200 texts per user each month. NEXT Core includes 100.
The Microsoft Teams integration comes with every CallSprout plan at no charge. Nextiva's NEXT plans don't include it.
Supervisors can monitor live calls on Contact Center Lite. On Nextiva's NEXT plans, supervisor monitoring is only on Scale, the top tier.
We port your numbers, build your call flows and train your team. Nextiva lists its dedicated onboarding team on NEXT Scale only and sells its professional services package as an add-on.
Moving from Nextiva is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayNextiva
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good Nextiva alternative?
- Yes. CallSprout covers the phone features you rely on and puts more in the starter plan: enhanced ring groups, call recording, voicemail transcription, the Teams integration and 200 texts per user on Business, plus Sage on every seat. We set it up for you, and support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for its AI voice agent?
- No AI subscription. Sage, our AI voice agent, is on every seat, and it's optional, so you only use it where you want it. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from Nextiva?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your Nextiva account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Can I see contact center pricing without a sales call?
- Yes. Business, Contact Center Lite and Contact Center Pro are all posted on our pricing page. Nextiva posts a starting price for its Essential contact center plan, and Professional and Premium go through its sales team.
- Does CallSprout work with Microsoft Teams?
- Yes. The Microsoft Teams integration is included at no cost on every CallSprout plan, starting with Business. Nextiva's NEXT plans don't include it.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
Ready to switch from Nextiva?
Start a free trial, or talk to a person on our team in West Palm Beach.