The GoTo Connect alternative with posted prices and people who pick up.
CallSprout gives you what teams look to GoTo Connect for, from the phone system to a full contact center, in three posted plans. Sage, our AI voice agent, is on every seat, a US-based team picks up the phone, and we set it all up for you.
Why teams choose CallSprout over GoTo Connect
The features you expect, with a team and a platform you can count on.
Our support team is in West Palm Beach, Florida. Call us and a person picks up, not an overseas call center.
Critical outages get a response within 15 minutes from the team that runs your phones.
Three short forms: an LOA for your numbers, a user list and your call routing instructions. Give us access to your current system and we pull your settings ourselves, then port, build and train.
A redundant, geographically distributed network built for 99.999% uptime.
Connect your CRM, calendar and practice software, send call activity to your own systems, and bring your own AI agent if you have one.
Built in and optional: turn it on per user, department, ring group, queue or phone number. The first 30 seconds of every call are free, then it bills by the second.
Know what you're buying before the sales call.
GoTo sells GoTo Connect in plans from Phone System up to Contact Center, and its pricing page asks you to talk to sales for every one. The AI Receptionist is an add-on, or part of a bundle with 100 AIR credits. Calling from the Teams dial pad needs the paid Teams Connector, and the integrations GoTo calls advanced, such as Salesforce and HubSpot, start on its CX plan or come in an add-on package.
CallSprout posts its three plans. Business includes enhanced ring groups, call recording, voicemail transcription, the Microsoft Teams integration and 200 texts per user, with Sage on every seat and CRM integration free for your first 12 months. Contact Center Lite, where most call centers land, adds live wallboards, dashboards, scheduled reports and live call monitoring, with no add-on to buy. Contact Center Pro is the full contact center.
We set it up for you, and when you call us, a person on our team in West Palm Beach picks up.
CallSprout vs GoTo Connect
| How they compare | CallSprout | GoTo Connect |
|---|---|---|
| Pricing you can see | Three plans, with prices posted on our website | No prices on GoTo's pricing page; each plan goes through sales |
| AI receptionist | Sage on every seat, free for the first 30 seconds of every call, then billed by the second | AI Receptionist, an add-on or part of a bundle with 100 AIR credits; more credits cost extra |
| AI that works with your systems | Sage can look up and update your CRM, calendar or other systems during the call, set up with you | AI Receptionist scheduling through Xtime or AthenaOne, on qualifying plans or packages |
| CRM integration | Free for your first 12 months on any plan | Advanced integrations, which GoTo says include Salesforce and HubSpot, start on CX or come as an add-on |
| Microsoft Teams | Included on every plan at no charge | Calling from the Teams dial pad needs the Teams Connector, a paid integration |
| Call recording | Included on every plan, on demand or by default, with extended retention available | Included on every plan; GoTo's own storage keeps recordings up to 13 months |
GoTo Connect details as of October 2026, from GoTo Connect's published materials. Plans change often, so confirm with GoTo Connect before you decide.
Connected-system features work through your existing CRM or business system and depend on that system offering a compatible API. Availability varies by provider.
Each CallSprout plan next to GoTo Connect
Match the plan you would buy from GoTo Connect with the CallSprout plan built for the same job.
Business: the full phone system, without the nickel-and-diming.
Enhanced ring groups, call recording, voicemail transcription, the Microsoft Teams integration, 200 texts per user and small video meetings come with the seat, and Sage is on every seat.
CallSprout Business next to GoTo Connect Phone System
| Capability | CallSprout Business | GoTo Connect Phone System |
|---|---|---|
| Calling | ||
| Unlimited US calling | Included | Included Domestic calls. Reasonable use averages 2,500 minutes per user monthly. |
| Auto attendant and call routing | Included | Included Unlimited auto attendants and visual dial plans. |
| Ring groups or call queues | Included Enhanced ring groups with priority, sequential or parallel ringing and overflow. | Partial Unlimited ring groups and basic queues. Ring strategies need higher tiers. |
| Voicemail transcription | Included Free on every plan. | Included Voicemail to email with a text transcription. |
| Call recording | Included Included on all plans at no extra charge, on demand or by default. Extended retention available. | Included Automatic or on demand. Kept up to 13 months. |
| Apps and messaging | ||
| Desktop and mobile apps | Your choice Don't pay for what you don't need. Add the Communicator desktop, mobile and web apps only for the people who use them. | Included Desktop, web, iOS and Android apps. |
| Microsoft Teams integration | Included Included at no cost. | Partial Embedded Teams app included. Teams Connector for native calling is paid. |
| Business texting (SMS) | Partial 200 messages per user each month. | Partial 80 SMS credits per user each month. |
| Video meetings | Partial Up to 3 participants and 45 minutes. Unlimited as an add-on. | Included Up to 250 participants. |
| Fax | Your choice Add unlimited faxing, analog or eFax, only where you need it. | Included Virtual fax by email, subject to reasonable use terms. |
| AI and integrations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist add-on, by the minute or in credit packages. |
| CRM integration | Your choice Free for the first 12 months. Salesforce, HubSpot, Zoho CRM, Dynamics 365 and more. | Add-on or tier up Salesforce and HubSpot need the integrations bundle or CX. |
Contact Center Lite: where most call centers land.
Everything in Business, plus live wallboards, performance dashboards, scheduled reports and live call monitoring. More contact center tools than most vendors offer at this price.
CallSprout Contact Center Lite next to GoTo Connect CX
| Capability | CallSprout Contact Center Lite | GoTo Connect CX |
|---|---|---|
| Call handling | ||
| Enhanced ring groupsPriority, sequential or parallel ringing with overflow and fallback | Included | Partial Simultaneous ringing with dial plan overflow. Ring strategies need higher tiers. |
| Call queues with agent loginAgent states, wrap-up time and queue position | Add-on or tier up On Contact Center Pro. Lite routes with enhanced ring groups instead. | Partial Basic queues with star code login. Wrap-up and position need higher tiers. |
| Live call monitoring | Included | Partial Star code and attendant console monitoring. Supervisor dashboard on higher tiers. |
| Visibility and reporting | ||
| Live wallboardNear real-time group activity | Included | Add-on or tier up Wallboards are a Contact Center plan feature. |
| Member performance dashboard | Included | Partial Call reports by user. Agent performance board needs Contact Center. |
| Scheduled reports with automated delivery | Included | Included Call and message report boards emailed on a set cadence. |
| Reporting without a separate add-on | Included | Included Advanced call reports are built into CX. |
| Works with your tools | ||
| Microsoft Teams integration | Included Included at no cost. | Partial Embedded Teams app included. Teams Connector for native calling is paid. |
| AI and transcription | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist add-on, by the minute or in credit packages. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial Add-on AI Receptionist books only through Xtime or athenaOne. |
| Real-time call transcription | Billed on usage Billed per minute only when used. | Not published |
| Voicemail transcription | Included Free on every plan. | Included Voicemail to email with a text transcription. |
| Recorded call transcription | Billed on usage Billed per minute only when used. | Included AI transcripts of recorded calls built into CX. |
Contact Center Pro: the full contact center.
Queues with agent login, skills-based routing, an omnichannel workspace and an outbound dialer, on the same platform as your phones.
CallSprout Contact Center Pro next to GoTo Connect Contact Center
| Capability | CallSprout Contact Center Pro | GoTo Connect Contact Center |
|---|---|---|
| Channels | ||
| Voice, email and live chat in one agent workspace | Included | Included Email channel needs your own SMTP relay account. |
| SMS in the agent workspace | Partial 200 messages per user each month are included; more on your quote. | Included SMS and MMS channels on inbox queues. |
| WhatsApp and Facebook Messenger | Included | Included WhatsApp, Facebook and Instagram Messenger channels included. |
| Unified history across channels | Included | Included Agents see a history of all linked interactions per contact. |
| Video or co-browse as a customer channel | Not available Video meetings are for your team, not an inbound customer channel. No co-browse. | Included Co-browsing from chats. Plan details also list Flip to Meeting. |
| Outbound | ||
| Outbound dialer included in the tier | Included Preview through predictive, with dispositions. | Included Preview and agentless dialing with list management. |
| AI and operations | ||
| AI voice agent | Billed on usage Optional on every seat. The first 30 seconds of every call are free, then Sage bills by the second. | Add-on or tier up AI Receptionist add-on, by the minute or in credit packages. |
| AI agent uses your business data during the callLive lookups in your CRM, calendar or other systems | Included Sage connects through MCP or an open connection, set up with you. | Partial Add-on AI Receptionist books only through Xtime or athenaOne. |
| Quality management and screen recordingScorecards, evaluations and calibration | Not available | Add-on or tier up AI Quality Management is an add-on. No screen recording listed. |
| Workforce managementForecasting and scheduling | Not available | Not published |
| Knowledge managementSuggested articles during an interaction | Not available | Not published |
GoTo Connect details as of October 2026, from GoTo Connect's published materials. Plans change often, so confirm with GoTo Connect before you decide. Not published means we could not find it in the vendor's published materials, not that it is missing. Compare every vendor side by side.
Where CallSprout pulls ahead of GoTo Connect
Prices you can see, AI on every seat, and people who pick up.
GoTo's pricing page lists its GoTo Connect plans without prices and sends you to sales. CallSprout posts its three plans, so you know where you'd start before you talk to anyone.
GoTo sells AI Receptionist as an add-on or in bundles with 100 AIR credits, and more credits cost extra. Sage is on every CallSprout seat, free for the first 30 seconds of every call, then billed by the second.
GoTo documents AI Receptionist scheduling through Xtime and AthenaOne. Sage can look up and update your CRM, calendar or other systems during the call, through MCP or an open connection we set up with you.
The Microsoft Teams integration comes with every CallSprout plan, and CRM integration is free for your first 12 months. On GoTo Connect, the Teams Connector is a paid integration and advanced CRM integrations start on the CX plan.
Moving from GoTo Connect is on us.
We handle it all. You fill out three short forms, and we take it from there, down to pulling your current settings ourselves.
- TodayGoTo Connect
Your numbers, users and call flows as they are now.
- Step 1Fill out three short forms
A letter of authorization (LOA) to move your numbers, your user list and your call routing instructions.
- Step 2We pull your setup
Give us access to your current system and we copy your settings ourselves. Nothing to export.
- Step 3We build and port
We rebuild your call flows, port your numbers and test it all before you go live.
- Step 4Your team is trained
We walk everyone through the apps. Keep the desk phones you already own.
- You're hereLive on CallSprout
Same numbers, with a US team behind them.
Have Sage call you.
The fastest way to compare is to hear it. Leave your number and Sage, our AI voice agent, calls you in about 10 seconds.
Switching, answered.
Short version: we do the work, and you keep running your business.
- Is CallSprout a good GoTo Connect alternative?
- Yes. CallSprout covers the same ground, from a business phone system to a full contact center, in three posted plans. Business includes enhanced ring groups, call recording, voicemail transcription, the Teams integration and 200 texts per user, and Sage is on every seat. Support comes from a US team in West Palm Beach that picks up the phone.
- Does CallSprout charge extra for the AI receptionist?
- No AI subscription and no credit bundles. Sage, our AI voice agent, is on every seat, and it's optional, so you turn it on only where you want it. The first 30 seconds of every call are free, and after that its usage is billed by the second.
- How hard is it to switch from GoTo Connect?
- Not hard, because we handle it. You fill out three short forms (an LOA for your numbers, a user list and your call routing instructions), and if you give us access to your GoTo Connect account, we pull your current setup ourselves so you don't have to. Then we port your numbers, build your call flows, set up Sage if you want it and train your team, and you can keep the desk phones you already own.
- Who do I call when something goes wrong?
- A person on our team in West Palm Beach. Critical outages get a response within 15 minutes.
- Can I see what CallSprout costs before I talk to sales?
- Yes. Our three plans and their prices are posted on our pricing page, so you can see where you'd start before you talk to anyone. Optional extras, like the Communicator apps and fax, are listed there too, because you shouldn't pay for what you don't need. GoTo's pricing page asks you to contact sales for every GoTo Connect plan.
- Can I hear the AI agent before switching?
- Yes. Leave your number and Sage calls you back in about ten seconds, so you can hear exactly how it handles a call before you move anything.
- Do I have to use Sage?
- No. Sage is optional. Turn it on per user, department, ring group, queue or phone number, and leave it off everywhere else. Where Sage does answer, the first 30 seconds of every call are free.
Other comparisons.
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See the comparison →The Nextiva alternative with more in the seat, set up for you.
See the comparison →The Dialpad alternative where a person picks up the phone.
See the comparison →Ready to switch from GoTo Connect?
Start a free trial, or talk to a person on our team in West Palm Beach.